Export Customer Service Coordinator

Shipco Transport Inc.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Shipco Transport Inc. is seeking an Export Customer Service Coordinator in Singapore to support day-to-day customer queries, coordinate with carriers and warehouses, and monitor shipments from booking to cargo arrival.

The role requires English communication skills, about 1 year of freight industry experience, and basic knowledge of NVOCC operations. You will ensure SOP adherence and effective coordination across sales and documentation teams.

Qualifications

• Must have English communication skills (written & spoken).
• Approximately 1 year of similar experience in Ocean/Air freight.
• Basic knowledge of NVOCC operations is a plus.

Responsibilities

• Attend to local and overseas customer inquiries about rates.
• Respond promptly to booking confirmations and shipment follow-ups until cargo arrival.
• Prepare bookings and tele-marketing for local cargoes.
• Coordinate container status with carriers and warehouse/truckers.
• Coordinate with warehouse for vessel changes and departure dates.
• Assist with railing instructions and liaise with warehouse.
• Follow up on discrepancies in packages with shippers.
• Ensure shipping documents are prepared within deadlines.
• Coordinate internally with sales and documentation teams.

Skills

English communication

Freight industry experience

NVOCC knowledge

Tools

Microsoft Office

Job description

Export Customer Service Coordinator

Application Deadline: 14 November 2026

Department: Export

Employment Type: Permanent - Full Time

Location: Singapore

Description

The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane

Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

Key Responsibilities

• Attending to local and overseas customer’s inquiries pertaining to rates


• Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival


• Responsible for bookings preparation and tele- marketing for local customer cargoes.


• Booking arrangement and follow up container status with carriers of containers.


• Dealing with warehouse over container status (change of vessels/departure date etc).


• Preparation of railing instructions and liaising with warehouse/truckers


• Follow up with shippers of any discrepancy in packages.


• Ensure all necessary shipping documents are in place within the given time frame


• Coordinate internally with sales and documentation team

Skills, Knowledge and Expertise

• Proficient in Microsoft Office


• Preferably with 1 year similar experience in the Ocean / Air freight industries


• Basic knowledgeable in NVOCC business will be an added advantage


• Able to communicate and write in English