Global Export Support Specialist

Shipco Transport Inc.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Shipco Transport Inc. in Singapore seeks an Export Customer Service Coordinator to assist customers daily, liaise with carriers, warehouse operators and fumigation teams, and monitor shipments from quotation to trade lane management.

You will ensure all SOPs and workflows are followed, respond promptly to rate inquiries and booking confirmations, and track shipments until cargo arrival while coordinating with sales and documentation teams.

Qualifications

• Proficient in Microsoft Office
• Preferably with 1 year similar experience in the Ocean / Air freight industries
• Basic knowledgeable in NVOCC business will be an added advantage
• Able to communicate and write in English

Responsibilities

• Attending to local and overseas customer’s inquiries pertaining to rates
• Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival
• Responsible for bookings preparation and tele- marketing for local customer cargoes.
• Booking arrangement and follow up container status with carriers of containers.
• Dealing with warehouse over container status (change of vessels/departure date etc).
• Preparation of railing instructions and liaising with warehouse/truckers
• Follow up with shippers of any discrepancy in packages.
• Ensure all necessary shipping documents are in place within the given time frame
• Coordinate internally with sales and documentation team

Skills

Microsoft Office

English communication

Freight knowledge

Job description

Shipco Transport Inc. in Singapore seeks an Export Customer Service Coordinator to assist customers daily, liaise with carriers, warehouse operators and fumigation teams, and monitor shipments from quotation to trade lane management.

You will ensure all SOPs and workflows are followed, respond promptly to rate inquiries and booking confirmations, and track shipments until cargo arrival while coordinating with sales and documentation teams.