Air Export Customer Service Officer

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Flintex Consulting is seeking a logistics/air export support specialist in Singapore. You will prepare export bookings, coordinate cargo pickups, and provide customers with confirmations and flight details.

You will also manage expectations, handle inquiries, and liaise with overseas offices to track shipments and resolve issues. Candidates with or without prior experience are welcome; strong English communication and ability to work independently are essential.

Qualifications

• Proficiency in Microsoft Word and Excel required.
• Ability to work independently with minimal supervision.
• Clear English communication, both written and spoken.
• Able to manage tasks and meet deadlines.
• Prior experience in this industry is not required, but advantageous.

Responsibilities

• Prepare and process Air Export booking requests.
• Arrange for cargo collection at customers’ premises.
• Provide booking confirmations and flight details to customers.
• Manage customers’ expectations and handle complaints.
• Communicate with overseas offices on shipment status and inquiries.
• Verify invoices from vendors.

Skills

Independent work

English communication

Time management

Tools

Microsoft Word

Microsoft Excel

Job description

Singapore, Singapore | Posted on 08/05/2026

• Prepare and process Air Export booking request
• Arrange for collection of cargo at customers’ premise
• Provide booking confirmation and flight details to customers
• Mange customers’ expectations and complaints
• Correspond with overseas offices on shipment status and inquiries
• Verify invoices from vendor

Requirement

• Proficient in using Microsoft Word and Excel
• Able to manage assigned responsibilities independently and deliver work with minimal supervision.
• Ability to communicate effectively in English, both verbally and in writing, to perform job-related duties.
• Able to work efficiently, meet deadlines, and take ownership of assigned tasks.
• Prior work experience in this industry is not required, but will be at advantage
• Candidates with direct working experience may be considered for senior positions, while candidates without prior experience are also encouraged to apply.

Working hours:

5 days work week ( Mon to Fri or Tue to Sat )