Experience Design & System Operations Manager

WSG Workforce Singapore Agency; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

Singapore Public Service is seeking a role focused on experience design and system enhancements for the TAS and SFLP initiatives. You will coordinate with system owners, IT teams, and stakeholders on changes, gather requirements, and help ensure user needs are met across operations.

The successful candidate will manage reports, inquiries, and communications, and work with various teams to keep processes compliant and efficient.

Qualifications

• Familiarity with government programmes or schemes is advantageous.
• At least 3 years in a related field.
• Strong organizational and documentation skills.
• Ability to manage multiple tasks concurrently and work independently.
• Good written and verbal communication skills.

Responsibilities

• Experience design and system enhancements.
• Coordinate with system owners, IT teams and stakeholders on changes, requests and enhancements to support programme operations.
• Work on UI/UX design where relevant to ensure user experience needs are met.
• Gather and document business requirements for system improvements, aligning with operational needs.
• Prepare and maintain regular reports and dashboards on programme operations, service delivery, case management and budget utilisation.
• Manage enquiries, feedback and appeals, ensuring cases are handled accurately and within service standards.
• Coordinate meetings, briefs and operational discussions with stakeholders, including material preparation and follow-up actions.
• Maintain and update programme communications materials, website content and resources to keep information current and accessible.
• Monitor progress of system-related matters and assist in requirements gathering, testing and evaluation of changes.
• Validate completion of changes against business requirements and resolve issues promptly.

Skills

Public service familiarity

Experience 3+ years

Organisational skills

Documentation skills

Multitasking ability

Written and verbal communication

Job description

Singapore Public Service is seeking a role focused on experience design and system enhancements for the TAS and SFLP initiatives. You will coordinate with system owners, IT teams, and stakeholders on changes, gather requirements, and help ensure user needs are met across operations.

The successful candidate will manage reports, inquiries, and communications, and work with various teams to keep processes compliant and efficient.