Experience Design & Programme Systems Manager

Tech; Singapore; On-site; SGD 68,000 - 97,000; Full time

Job summary

Skills and Workforce Development Agency (SWDA) in Singapore is seeking a role to support the experience design and system enhancements of the TAS within the SFLP. The successful candidate will coordinate with system owners, IT teams and stakeholders, drive UI/UX improvements, and gather business requirements for system enhancements.

The position covers programme operations, reporting, and service standard compliance, with responsibilities spanning communications, meetings, and documentation

Qualifications

• 3+ years in a related field.
• Strong organisational and documentation skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Coordinate with system owners, IT teams and stakeholders on system-related issues, change requests and enhancements to support programme operations.
• Work on UI/UX design where relevant to ensure user experience needs are met.
• Gather and document business requirements for system improvements, ensuring alignment with operational needs.
• Prepare and maintain regular reports and dashboards on programme operations, service delivery, case management and budget utilisation.
• Manage enquiries, feedback and appeals, ensuring cases are handled accurately, consistently and within service standards.
• Coordinate meetings, briefings and operational discussions with stakeholders, including preparation of materials and follow-up actions.
• Maintain and update programme-related communication materials, website content and resources.
• Monitor progress of system-related matters and participate in user requirements gathering, testing and evaluation of changes.
• Validate completion of system changes and enhancements against business requirements.

Skills

Government programmes knowledge

Organisational skills

Documentation skills

Communication skills

Job description

Skills and Workforce Development Agency (SWDA) in Singapore is seeking a role to support the experience design and system enhancements of the TAS within the SFLP. The successful candidate will coordinate with system owners, IT teams and stakeholders, drive UI/UX improvements, and gather business requirements for system enhancements.

The position covers programme operations, reporting, and service standard compliance, with responsibilities spanning communications, meetings, and documentation