UI/UX & Programme Systems Operations Manager

Skills & Workforce Development Agency (SWDA); Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

SWDA Singapore seeks an experienced role to support TAS enhancements for the SFLP. You will coordinate with system owners, IT teams and stakeholders on changes and document business requirements to align with operations. You will contribute to UI/UX design to improve user experience where relevant.

You will prepare reports on programme operations, handle enquiries and coordinate meetings, ensuring information remains current and accessible. Contract runs through 2027.

Qualifications

• Familiarity with government programmes or schemes is an advantage.
• Minimum of 3 years in a related field.
• Strong organisational and documentation skills with attention to detail.
• Ability to manage multiple tasks concurrently and work independently.
• Good written and verbal communication skills.

Responsibilities

• Coordinate with system owners, IT teams and stakeholders on system-related issues and enhancements.
• Work on UI/UX design where relevant to ensure user experience needs are met.
• Gather and document business requirements for system improvements.
• Prepare and maintain regular reports and dashboards on programme operations and budget utilisation.
• Manage enquiries, feedback and appeals, ensuring timely handling within service standards.
• Coordinate meetings, briefings and follow-up actions with stakeholders.
• Maintain programme communications materials and website content.
• Monitor progress of system-related matters and participate in user requirements gathering and testing.
• Validate completion of changes against business requirements and resolve issues promptly.

Skills

Experience with government programmes

Stakeholder management

Documentation and reporting

Job description

SWDA Singapore seeks an experienced role to support TAS enhancements for the SFLP. You will coordinate with system owners, IT teams and stakeholders on changes and document business requirements to align with operations. You will contribute to UI/UX design to improve user experience where relevant.

You will prepare reports on programme operations, handle enquiries and coordinate meetings, ensuring information remains current and accessible. Contract runs through 2027.