Experience Design & Programme Operations Lead

skills and workforce development agency; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

SkillsFuture Singapore is seeking a role focused on experience design and system enhancements for the TAS within the SFLP. You will coordinate with system owners, IT teams and stakeholders, design UI/UX where needed, and gather requirements to improve programme operations.

You will also prepare reports, manage inquiries and stakeholder communications, and help ensure timely validation of changes, with a contract to 30 December 2027.

Formación

• Familiarity with government programmes or schemes is an advantage.

Responsabilidades

• Coordinate with system owners, IT teams and stakeholders on system-related issues, change requests and enhancements to support programme operations.
• Work on UI/UX design where relevant to ensure user experience needs are met
• Gather and document business requirements for system improvements, ensuring alignment with operational needs.
• Prepare and maintain regular reports and dashboards on programme operations, service delivery, case management and budget utilisation.
• Manage enquiries, feedback and appeals, ensuring cases are handled accurately, consistently and within established service standards and guidelines.
• Coordinate meetings, briefings and operational discussions with relevant stakeholders, including preparation of materials, documentation of outcomes and follow-up on action items.
• Maintain and update programme-related communication materials, website content and operational resources to ensure information remains current, accurate and accessible.
• Monitor the progress of system-related matters and participate in user requirements gathering, testing and the evaluation of system changes and enhancements.
• Validate the completion of system changes and enhancements in accordance with business requirements, and ensure issues are identified and resolved in timely manner.

Conocimientos

Familiarity with government programmes

Descripción del empleo

SkillsFuture Singapore is seeking a role focused on experience design and system enhancements for the TAS within the SFLP. You will coordinate with system owners, IT teams and stakeholders, design UI/UX where needed, and gather requirements to improve programme operations.

You will also prepare reports, manage inquiries and stakeholder communications, and help ensure timely validation of changes, with a contract to 30 December 2027.