Programme & System Ops: UX & Design Lead

WSG Workforce Singapore Agency; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

WSG Workforce Singapore Agency is seeking a candidate to support the experience design and system enhancements of the TAS for the SkillsFuture Level-Up Programme. You will coordinate with system owners and IT teams, work on UI/UX, and gather business requirements to improve the TAS platform.

You will also prepare reports, manage enquiries, and coordinate stakeholder meetings while maintaining current programme communications and resources.

Qualifications

• Familiarity with government programmes or schemes is an advantage.
• Minimum 3 years in a related field.
• Strong organisational and documentation skills with attention to detail.
• Ability to manage multiple tasks concurrently and work independently.
• Good written and verbal communication skills.

Responsibilities

• Coordinate with system owners, IT teams and stakeholders on system-related issues, change requests and enhancements to support programme operations.
• Work on UI/UX design where relevant to ensure user experience needs are met.
• Gather and document business requirements for system improvements, ensuring alignment with operational needs.
• Prepare and maintain regular reports and dashboards on programme operations, service delivery, case management and budget utilisation.
• Manage enquiries, feedback and appeals, ensuring cases are handled accurately, consistently and within established service standards and guidelines.
• Coordinate meetings, briefings and operational discussions with relevant stakeholders, including preparation of materials, documentation of outcomes and follow-up on action items.
• Maintain and update programme-related communication materials, website content and operational resources to ensure information remains current, accurate and accessible.
• Monitor the progress of system-related matters and participate in user requirements gathering, testing and the evaluation of system changes and enhancements.
• Validate the completion of system changes and enhancements in accordance with business requirements, and ensure issues are identified and resolved in timely manner.

Skills

Organisational skills

Documentation skills

Multitasking

Written communication

Job description

WSG Workforce Singapore Agency is seeking a candidate to support the experience design and system enhancements of the TAS for the SkillsFuture Level-Up Programme. You will coordinate with system owners and IT teams, work on UI/UX, and gather business requirements to improve the TAS platform.

You will also prepare reports, manage enquiries, and coordinate stakeholder meetings while maintaining current programme communications and resources.