UX-Driven Programme & System Ops Manager

Land Transport Authority

Singapore

Presencial

SGD 60.000 - 90.000

Jornada completa

Hace 5 días

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Descripción de la vacante

Land Transport Authority seeks an experienced programme/system analyst to support the experience design and enhancements of the TAS for the SFLP. You will coordinate with system owners, IT teams and stakeholders on changes and enhancements to support operations, with a focus on user experience.

You will prepare reports, manage enquiries and appeals, and ensure system changes are validated against business requirements to maintain timely and accurate service delivery across the Training Allowance

Formación

Experience with government programmes or schemes is an advantage.
Strong organisational and documentation skills with attention to detail.
Good written and verbal communication skills.

Responsabilidades

Support experience design and system enhancements for TAS/SFLP.
Coordinate with system owners, IT teams and stakeholders on system-related issues and enhancements.
Contribute to UI/UX design where relevant to meet user needs.
Gather and document business requirements for system improvements.
Prepare and maintain reports and dashboards on programme operations and budget utilisation.
Manage enquiries, feedback and appeals, ensuring accurate, consistent handling.
Coordinate meetings, briefings and follow-ups with stakeholders and prepare materials.
Maintain and update programme communication materials and resources to keep information current.
Monitor progress of system-related matters and validate changes against requirements.