Manager, Programme and System Operations, User Design (WPD) [Contract till 30 Dec 2027]

WSG Workforce Singapore Agency; Singapore; Presencial; SGD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Singapore Public Service is seeking a role focused on experience design and system enhancements for the TAS and SFLP initiatives. You will coordinate with system owners, IT teams, and stakeholders on changes, gather requirements, and help ensure user needs are met across operations.

The successful candidate will manage reports, inquiries, and communications, and work with various teams to keep processes compliant and efficient.

Formación

• Familiarity with government programmes or schemes is advantageous.
• At least 3 years in a related field.
• Strong organizational and documentation skills.
• Ability to manage multiple tasks concurrently and work independently.
• Good written and verbal communication skills.

Responsabilidades

• Experience design and system enhancements.
• Coordinate with system owners, IT teams and stakeholders on changes, requests and enhancements to support programme operations.
• Work on UI/UX design where relevant to ensure user experience needs are met.
• Gather and document business requirements for system improvements, aligning with operational needs.
• Prepare and maintain regular reports and dashboards on programme operations, service delivery, case management and budget utilisation.
• Manage enquiries, feedback and appeals, ensuring cases are handled accurately and within service standards.
• Coordinate meetings, briefs and operational discussions with stakeholders, including material preparation and follow-up actions.
• Maintain and update programme communications materials, website content and resources to keep information current and accessible.
• Monitor progress of system-related matters and assist in requirements gathering, testing and evaluation of changes.
• Validate completion of changes against business requirements and resolve issues promptly.

Conocimientos

Public service familiarity

Experience 3+ years

Organisational skills

Documentation skills

Multitasking ability

Written and verbal communication

Descripción del empleo

What the role is

You will support the experience design and system enhancements of the Training Allowance Programme System (TAS) developed for the SkillsFuture Level-Up Programme (SFLP).

What you will be working on

• Experience design and system enhancements
• Coordinate with system owners, IT teams and relevant stakeholders on system-related issues, change requests and enhancements to support programme operations.
• Work on UI/UX design where relevant to ensure user experience needs are met
• Gather and document business requirements for system improvements, ensuring alignment with operational needs.

Programme and System Operations

• Prepare and maintain regular reports and dashboards on programme operations, service delivery, case management and budget utilisation.
• Manage enquiries, feedback and appeals, ensuring cases are handled accurately, consistently and within established service standards and guidelines.
• Coordinate meetings, briefings and operational discussions with relevant stakeholders, including preparation of materials, documentation of outcomes and follow-up on action items.
• Maintain and update programme-related communication materials, website content and operational resources to ensure information remains current, accurate and accessible.
• Monitor the progress of system-related matters and participate in user requirements gathering, testing and the evaluation of system changes and enhancements.
• Validate the completion of system changes and enhancements in accordance with business requirements, and ensure issues are identified and resolved in timely manner.

What we are looking for

• Skills / Knowledge: Familiarity with government programmes or schemes is an advantage
• Experience / Personal Traits Preferred with at least 3 years in a related field
• Strong organisational and documentation skills with attention to detail
• Ability to manage multiple tasks concurrently and work independently
• Good written and verbal communication skills

Our Core Competencies (OCCs)

• Thinking Clearly and Making Sound Judgements You collect and analyse different sources of information to aid your assessment of the problem at hand. You consider and evaluate possible solutions and propose the most appropriate one.
• Serving with Heart, Commitment and Purpose You serve citizens with empathy while respecting standard operating procedures and policies. You prioritise work tasks to deliver on agency and whole-of-government outcomes. You show consideration for stakeholders by engaging them throughout a project and keeping them updated on plans and progress.
• Working as One Public Service You understand how your work contributes to whole-of-government outcomes. You reconcile differences in opinions and develop a plan to achieve common goals. You contribute and share information and knowledge within and across agencies. You build and maintain a strong network of contacts within and across agencies.
• Working Effectively with Citizens and Stakeholders You actively reach out to citizens and stakeholders to gather feedback. You identify gaps in meeting their needs and propose possible solutions to close these gaps. You work with citizens and stakeholders to co-create solutions to advance a common good. You explain policy intent and processes in a way that signals care and concern for citizens and stakeholders.
• Improving and Innovating Continuously You constantly experiment with ideas to improve work processes and service delivery while managing risks and mitigating the potential impact of change. You consider the perspectives of different stakeholders in your efforts to streamline work processes.
• Keep Learning and Putting Skills into Action You proactively keep up with, and apply, new knowledge in your work domain. You seek and embrace learning opportunities for personal and professional growth within and beyond your work domain. You share your learnings with colleagues and encourage them to put new knowledge into practice.

The successful candidate will be offered a contract until 30 December 2027.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.