Executive, Higher Education

Singapore Institute of Management; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

Singapore Institute of Management in Singapore seeks a proactive administrator to support higher education programme delivery, partner coordination and lecturer management. You will oversee contracts, enrolment systems, student pass checks, class scheduling and online teaching platforms, ensuring smooth operations and compliance with partner requirements.

The role requires a Bachelor’s or Diploma with 3–5 years of experience, strong English, excellent communication, MS Office proficiency, data

Qualifications

• Bachelor’s Degree or Diploma with 3 - 5 years of working experience.
• Proficient in MS office applications
• Data analytical
• Excellent communication, inter-personal and presentation skills
• Team player with mature personality and positive attitude
• Resourceful, self-driven and independent
• Meticulous, able to multi-task, work under pressure and commitment to meeting deadlines
• Strong command of written and spoken English
• Able to work on some weeknights and weekends

Responsibilities

• Monitor and maintain an efficient and coordinated system to deliver programmes.
• Oversee contracts, payments, billing, enrolment system set-up, student pass validity and report checking.
• Ensure proper set-up for class selection, course evaluation and online teaching platforms.
• Maintain good relations with university partners/stakeholders and student leaders.
• Stay abreast of changes by university partners/stakeholders which may affect resource management.
• Coordinate and execute activities to facilitate visits.
• Tabulate information for deployment of lecturers and ensure teaching approval by SIM and SSG.
• Oversee student life cycle and maintain timely, friendly communication with stakeholders.
• Resolve customer complaints and feedback and support academic performance reviews for at-risk students.
• Carry out delivery operations in accordance with course requirements and internal quality standards.
• Coordinate data to enable digitization and automation of systems; participate in testing and UAT.

Skills

Data analysis

Communication

MS Office

Team player

Independent

Meeting deadlines

English proficiency

Evening/weekend availability

Education

Bachelor’s or Diploma (3–5 years experience)

Job description

1. Higher Education Programme Delivery: Monitor and maintain an efficient and coordinated system to deliver the programmes. Oversee contracts, payments, billing, enrolment system set-up, student's pass validity and report checking. Ensure proper set-up for class selection, course evaluation and online teaching platforms.

2. Coordination with University Partners/Stakeholders: Maintain good relations with university partners/stakeholders and student leaders. To stay abreast of changes by university partners/stakeholders which may affect resource management. Coordinate and execute activities to facilitate visits.

3. Lecturer Management: Tabulate the information required for the accurate deployment of qualified lecturers. Ensure lecturers are approved to teach by both SIM and SSG. Propose resolutions to issues faced by lecturers. (as applicable)

4. Student Management: Oversee student life cycle. Maintain timely, friendly and nurturing communication with stakeholders including prospects, students and alumni. Resolve customer complaints and feedback. Work with academic leads to review academic performance and carry out intervention for weak-performing students. (as applicable)

5. Class Scheduling and Assessment Management: Carry out delivery operations in accordance with course requirements, SSG regulations and internal quality requirements. (as applicable)

6. Process Innovation: Coordinate data to enable digitization and automation of systems. Collate team feedback, identify pain points and suggest workable ideas. Participate in testing and UAT of new systems before final execution.

7. Marketing and Recruitment: Maintain an updated pool of students and graduates to profile. Roster, support, co-ordinate and plan marketing, recruitment and outreach activities, conduct briefings, update marketing materials (brochures, social media posts, website, email campaigns, etc.). Follow up closely with leads through to contract acceptance and work with key stakeholders to ensure smooth onboarding of new students.

8. Programme Review: Generate data and statistics for planning and review of activities. Follow through changes (system setup, etc) for programme reviews (internal and external).

Requirements

• Bachelor’s Degree or Diploma with 3 - 5 years of working experience
• Proficient in MS office applications
• Data analytical
• Excellent communication, inter-personal and presentation skills
• Team player with mature personality and positive attitude
• Resourceful, self-driven and independent
• Meticulous, able to multi-task, work under pressure and commitment to meeting deadlines
• Strong command of written and spoken English
• Able to work on some weeknights and weekends