Executive / Snr Executive / Asst Manager Airport Operations (Development, Procedures & Performance)

Singapore Airlines; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Airlines Limited in Singapore invites applications for the position of Executive / Snr Executive / Asst Manager Airport Operations (Development, Procedures & Performance). The role is within the Airport Operations Department, under Customer Services & Operations, and focuses on developing and implementing ground services procedures.

The successful candidate will join the team to enhance ground services procedures and ensure regulatory compliance, with responsibilities spanning manuals,

Qualifications

• Bachelor's degree in any discipline.
• Experience in airport and airline operations preferred.
• Ability to grasp concepts and situations quickly.
• Logical thinking with the ability to carry out scenario planning.
• Good interpersonal and communication skills.

Responsibilities

• Review, develop and implement ground services procedures to improve efficiency and customer service.
• Maintain the operational manuals to ensure compliance with the Air Navigation Order, IOSA and Star Alliance Core Values.
• Provide input on ground services procedures for enquiries from stations and other departments.
• Monitor and improve Network's OTP, Ground CSAT and Stations' Performance.
• Custodian of Minimum Ground Time (MGT) framework.

Skills

Interpersonal skills

Communication

Analytical thinking

Scenario planning

Quick grasp of concepts

Education

Bachelor's degree in any discipline

Job description

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Executive / Snr Executive / Asst Manager Airport Operations (Development, Procedures & Performance)

Job Description

The successful candidate will join the Airport Operations (Development, Procedures & Performance) Department, within the Customer Services & Operations Division.

Key Responsibilities:

• Review, develop and implement ground services procedures to:
  
  • Adhere to regulatory requirements
  • Improve ground efficiency and customer service
• Maintain the operational manuals to ensure compliance with the requirement of the Air Navigation Order, IATA Operational Safety Audit (IOSA) and Star Alliance Core Values.
• Provide input / advice on ground services procedures in various situations, such as:
  
  • Enquiries from stations and other departments on passenger handling
• Monitor and Improve Network's On-Time-Performance (OTP), Ground CSAT and Stations' Performance.
• Custodian of Minimum Ground Time (MGT) framework
  

Requirements

• Bachelor's degree in any discipline
• Experience in airport and airline operations preferred
• Ability to grasp concepts and situations quickly
• Logical thinking with the ability to carry out scenario planning
• Good interpersonal and communication skills
  

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.