Senior Associate / Assistant Manager (Airport Ops Tech)

Changi Airports International Pte Ltd; Singapore; Presencial; SGD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site work access

Descripción de la vacante

Changi Airports International Pte Ltd is seeking a driven professional to lead Ops Transformation initiatives, translating operational needs into practical technology solutions and driving live implementations.

You will work with tech vendors and airport teams to improve system performance, with on-job training in aviation-specific business processes from industry professionals. The role involves guiding end-to-end transformation projects and maintaining governance standards.

Formación

• Degree in Information Systems, Systems Engineering or related field; strong Diploma with experience considered.
• Certifications or experience in ITSM, Agile, DevSecOps, AWS or equivalent preferred.
• Experience implementing on-prem and cloud infrastructure with cybersecurity awareness.
• Willingness to manage 24/7 operations in a fast-paced environment.
• Excellent communication and project management to lead multiple projects.

Responsabilidades

• Collaborate with vendors and internal teams to translate needs into technical requirements.
• Conduct user research and design thinking to redefine operations concepts.
• Design solutions and architecture aligning with operational needs.
• Develop change management strategies to enable adoption.
• Monitor transformation progress and report to senior management.
• Procure and implement systems in line with governance standards.
• Coordinate with vendors to resolve 24/7 post go-live issues.

Conocimientos

Communication

Project management

Analytical thinking

Problem solving

Team player

Attention to detail

Educación

Bachelor's degree in Information Systems / Systems Engineering

Diploma with relevant experience

Herramientas

IT Service Management (ITSM)

AWS

DevSecOps

Agile methodologies

Descripción del empleo

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Requisition ID: 7206

Country: SG

Work Schedule: Non-Shift Work Schedule

Employment Type: Permanent

Description:

About the Role

You will play a key role in Changi Airport’s Ops Transformation by enhancing airport operations systems from conceptualisation to live operations. Working closely with tech vendors and ops/innovation teams, you will translate operational needs into practical technology solutions, drive implementation and adoption, and continuously improve system performance.

This role offers the opportunity to lead these projects that contribute to strategic airport development goals and to receive on-job training on aviation-specific business processes from airport professionals.

Responsibilities

• Collaborate with vendors, internal business teams and external stakeholders to understand business needs and translate them into technical requirements.
• Conduct user research and design thinking workshops to identify business needs and redesign existing concept of operations.
• Propose, design and refine solutions and system architecture, assessing technical feasibility and suitability for operations.
• Develop and implement change management strategies to facilitate adoption of new processes and systems.
• Monitor and track progress of transformation projects, and provide regular updates to senior management.
• Procure and implement these systems in compliance with governance standards.
• Work with vendors to manage 24/7 operational issues in post go-live phases, from incident discovery, troubleshooting to eventual issue closure.

Requirements

• Degree in Information Systems, Systems Engineering or a related field of study. Candidates with a strong Diploma and relevant work experience may be considered.
• Preferably with certifications or experience in IT Service Management (ITSM), Agile Methodologies, DevSecOps, AWS Solution Architect or equivalent.
• Demonstrated knowledge and experience in implementing and maintaining on-premises and cloud infrastructure, with awareness of cybersecurity best practices
• Willing to manage 24/7 operations, thriving in fast-paced and dynamic environment.
• Excellent communication, interpersonal, presentation and project management skills to effectively lead and execute multiple projects concurrently.
• Strong business acumen, analytical and problem-solving skills, with good attention to detail.
• Self-driven, independent, and a good team player.
• Possession of a curious mind, positive learning attitude, with interest in aviation and airport operations.