Senior Specialist, Ground (Operations)

Scoot; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Scoot is seeking a motivated Specialist based at our Singapore HQ to lead airport operations for Malaysia and Laos stations. You will manage daily operations, contractor vendors, and liaison with Scoot HQ to ensure safe, on-time performance and regulatory compliance.

Responsibilities include supervising check-in and baggage handling, root-cause analysis of delays, and ongoing training to meet Scoot SOPs. Requires 3–4 years in airport/ground operations and flexibility for travel and weekend work.

Qualifications

• Legally entitled to work in Singapore.
• Minimum recognised diploma / degree.
• 3–4 years' experience in managing operations, preferably in airport, airline or ground handling.
• English fluency; another local language for regulatory liaison.
• Proficient with Microsoft Office.
• Ability to multi-task in a dynamic environment; travel on short notice; weekends work.
• Team player with good interpersonal skills.
• Able to work with multiple stakeholders.

Responsibilities

• Oversee station daily operations and ensure on-time aircraft dispatch for OTP targets.
• Lead outsourced vendors to meet Scoot SOPs and customer service standards.
• Manage delays and disruptions to minimise passenger impact and complaints.
• Coordinate with Scoot HQ and other departments during operations.
• Investigate incidents and compliance issues; implement corrective actions.
• Ensure timely regulatory updates and reporting to Head Office.
• Support training and procedural improvements at the station.

Skills

Stakeholder management

Analytical skills

Customer service

Customer management

Operations management

Multitasking

Negotiation skills

Team player

Interpersonal skills

Communication skills

Education

Diploma / Degree

Tools

Microsoft Office

Job description

Summary

We are searching for a motivated and enthusiastic Specialist (Based in Singapore HQ) with extensive knowledge in airport operations to join us! You will be part of the Ground Department team and will be the key personnel responsible for all airport operations matters for Malaysia and Laos stations. You will work closely with appointed vendors as well as airport authorities and Scoot HQ to effectively manage and handle all operational and training and procedural matters to ensure smooth airport operations for Scoot.

Job Description

Daily Airport Operations Management (Assigned Multiple / High Frequencies Station)

• Responsible for station's daily operational issues and ensure that aircraft dispatches on time to achieve On Time Performance (OTP) of min. 98% for assigned station.
• Provide leadership to the outsourced appointed vendor(s) and ensure company regulations are adhered to ensure smooth operations e.g. efficient check-in / transfer and baggage handling at station.
• Handle delays and flight disruptions to ensure passengers are least inconvenienced in accordance with Scoot's SOP, minimize complaints and increase number of compliments.
• Ensure and maintain effective communication with all department of Head office e.g. Operations / Engineering / Crew / OCC during operational situations to deliver the best outcome for aircraft utilization and passenger management.
• Analyse each and every delay in order to determine the root cause and prevent recurrence.
• Follow up and conduct investigation of incidents / complaints when assigned.
• Ensure timely update on regulatory updates to Scoot HQ.
• Perform any other duties as requested and assigned by Head Office.

Stakeholder Management

• Project a positive corporate image and represent Scoot in all airline and aerodrome related matters and work with various external parties, including but not confined to airport and CIQ authorities, appointed vendors and other airlines to ensure smooth business operations of Scoot at station.
• Execute and issue service level agreement (SLA) for the stations assigned by Head Office.

Audit and compliance / competency training managemen t

• Perform regular self-audits of service vendors in station or formal audits of other overseas stations when assigned on operational procedures and training requirements and ensure station adheres to the requirements.
• Establish non-compliance root cause and determine corrective actions and preventive actions to address the non-compliance.
• Ensure that ground safety regulations and aircraft emergency plans and procedures are constantly adhered to and practiced at station(s).
• Train/guide local appointed vendors to be compliant with Scoot SOP and / or new system or processes.

Invoice managemen t

• Perform and ensure accurate verification of invoice on items charged to Scoot.

Requirements:

• Legally entitled to work in Singapore
• Minimum recognised diploma / degree
• Minimum of 3-4 years' working experience in managing operations, preferably in airport, airline or ground handling.
• Language - Fluent written, spoken and reading capability in English Language and another local language due to liaison with / on local regulators / regulations.
• Proficient with Microsoft Office.
• Ability to multi-task under dynamic environment independently, manage multiple stakeholders and tasks effectively and think quickly on the feet.
• Able to travel for work at short notice.
• Able to work on weekends, public holidays.
• Team player with good interpersonal skills and pleasant disposition, open to learning and discipline to function independently with minimal guidance. Quick to adopt and adapt to changes.
• Good negotiation skills and ability to work with people from all levels.
• Multi tasking, Analytical Skills, Customer Management, Customer Service, Stakeholder management, Operations Management.
• Possessing one of more of the following skills / experience will be advantageous:
  • Experience / knowledge in airline contract (SGHA) negotiation and coordination
  • Airport systems e.g. CUPPS/CUSS
  • Cargo Operations