Intern, Airline Relations Manager

SATS Ltd.; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

SATS Ltd. is seeking an Intern, Airline Relations Manager to support airline accounts and oversee operational matters at Terminal 4 in Singapore. The role focuses on coordinating passenger services, ensuring SOP compliance, and delivering quality service across check-in, gates, and arrivals.

The internship involves planning staffing, coordinating airline stocks, and liaising with various departments to achieve KPI/SLA targets, while gaining exposure to aviation ground handling operations.

Qualifications

• Some people management experience is preferred.
• Sound aviation/ground handling operational experience.
• Good people management skills.

Responsibilities

• Overall account holder for airlines customers and main contact for operational matters.
• Manage day-to-day passenger services operations at check-in, gate, arrival areas.
• Ensure SOPs followed and service quality delivered.
• Submit daily operational and irregularity reports and follow up actions.
• Plan staffing levels and crew deployment to optimize resources.
• Coordinate airline stocks and supplies for operations.
• Work with operations units to meet KPIs/SLAs.

Skills

People management

Aviation operations

Stakeholder management

Job description

Job Title: Intern, Airline Relations Manager

Job Location: Terminal 4

Job Description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Overall account holder for airlines customers and act as their main point of contact for operational matters
• Manage day-to-day passenger services operations at check-in, gate, arrival areas which includes but not limited to:
• Ensuring staff complies to existing SOPs and delivers good service quality
• Ensuring daily operational and irregularity reports are submitted and follow up actions carried out.
• Planning of overall manning levels (including service crew deployment) to deploy resources are at an optimum level to support operations
• Working with training department and airlines to ensure staff are equipped with the relevant skills and knowledge prior to solo operations
• Coordinating the supply and delivery of required airline stocks and supplies for operational use.
• Work with various operations units to achieve the following KPIs/SLAs:

1. Safety & Security violation cases & visa violations
2. Flight punctuality
3. Baggage Mishandling
4. Ground Operations Efficiency Management (GOEM) Survey

• Conduct periodic reviews of rosters with teams to ensure optimal deployment and cross team supports
• Counsel errant staff and service crew and respond to their feedback
• Maintain effective working relationships with airlines, local authorities, service providers and staff
• Overall in charge for staff welfare matters such as:

1. Staff engagement events
2. Staff meals and vouchers during festive period
3. Coordination of vaccination status, etc

Key Requirements

• Some people management experience is preferred
• Sound aviation/ground handling operational experience
• Good people management skills