Role Summary
The IT Product Development Senior Executive leads the strategy, design, and delivery of technology products that drive business growth and digital transformation. This role is responsible for aligning product vision with organizational objectives, overseeing end-to-end product development, and ensuring high-quality, scalable, and secure solutions. The executive will lead the evaluation of the core ecommerce technologies, including eCommerce platform, Order Management System (OMS) and Mobile Apps, and shape the long-term strategic roadmap. The executive collaborates closely with business leaders, engineering teams, and external partners to translate market needs into innovative, customer-centric products while managing budgets, timelines, and risk. A strong focus on innovation, governance, and performance optimization is essential to deliver sustainable value and competitive advantage.
Key Responsibilities
Research & Analysis
- Conduct in-depth analysis of existing product functionalities and platform capabilities.
- Research emerging technologies and e-commerce market trends to improve product strategy.
- Analyse industry best practices to guide product design and development decisions.
- Evaluate implementation approaches to ensure scalability, security, and operational efficiencies.
- Assess product usability and user experience to drive adoption and customer satisfaction.
Development & Delivery
- Gather, analyse, and structure development requirements from internal stakeholders and business units.
- Define and document detailed business requirement document & functional specifications document.
- Establish clear milestones, deliverables, and timelines to guide successful execution.
- Monitor development progress and provide transparent updates to all relevant stakeholders.
- Develop Test Cases and oversee User Acceptance Testing (UAT) applying user-journey principles to identify and resolve defects & gaps.
- Plan and execute the Production Deployment and implementation of developed solutions.
- Develop and deliver training materials, documentation, and guidance for impacted teams.
Product & Platform Management
- Oversee evaluation, selection, and modernization of Core e-Commerce technologies, including the e-Commerce platform, Order Management System (OMS), and mobile applications, and integrate them into a cohesive omnichannel ecosystem.
- Identify system pain points, defects, and operational inefficiencies across proprietary websites and platforms.
- Collaborate with internal stakeholders and creative teams to enhance User Interface (UI) and User Experience (UX).
Stakeholder & Vendor Management
- Collaborate with cross-functional teams including business, engineering, operations and marketing.
- Manage external/vendors & technology partners, ensuring service levels (SLAs) are met and technical deliverables on track.
Additional Tasks
- Provide administrative and operational support, as required, for projects led by Product Development team.
- Maintain accurate and comprehensive records of project activities, milestones, and deliverables.
- Prepare and deliver regular progress reports to senior stakeholders and management.
Required Qualifications & Skills
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum 4 years experience in IT product development, project management, digital platforms or e-commerce solutions.
- Strong understanding of software development lifecycle (SDLC), Agile/Scrum methodologies, and product management frameworks.
- Exposure to omnichannel platforms, e-commerce ecosystems, Order Management System (OMS), mobile apps, and related technologies is a plus.
- Expertise in evaluating and implementing core IT platforms and emerging technologies.
- Strong analytical skills for research, benchmarking and cost-benefit analysis.
- Solid knowledge of SQL and relational databases.
- Strong hands-on experience with HTML, CSS, JavaScript.
- Experience with Dart, Flutter, .NET, and Java Spring advantageous
- Understanding of REST Apis and backend integrations.
- Expertise in diagnosing and resolving technical issues across websites, mobile apps, and enterprise platforms.
- Excellent communication, presentation, and reporting skills for both technical and non-technical audiences