Executive/Senior Executive (Motor Claims)

TOKIO MARINE INSURANCE SINGAPORE LTD.; Singapore; On-site; SGD 40,176 - 53,568; Full time

Job summary

PVH Singapore (Tommy Hilfiger/Calvin Klein) is seeking a diligent Claims Officer to manage motor insurance claims promptly and professionally, within authority limits and company procedures.

You will update reserves, handle inquiries, liaise with stakeholders, and mentor junior staff while contributing to greater processing efficiency and timely recoveries. Fresh graduates are welcome; a Diploma/CGI insurance certification is required, with strong MS Office skills.

Qualifications

• Minimum qualification of Diploma or CGI/equivalent insurance certification.
• Fresh graduates with a strong interest in insurance claims are also encouraged to apply.
• Attractive remuneration package will be offered based on experience and suitability.
• Possess good interpersonal and communications skills.
• Able to multi-task, is a team player and willing to learn new skills.
• Conscientious, tactful and customer-focused.
• Good working knowledge of Microsoft Office application.

Responsibilities

• Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures;
• Ensure reserves are updated in a timely and realistic manner;
• Identify and manage any potential fraudulent claim effectively;
• Handle phone and email enquiries and attend to walk-in customers/claimants;
• Liaise with internal and external stakeholders, service providers and intermediaries;
• Mentor administration assistants in their support role;
• Review and streamline work processes to improve operational efficiency;
• Ensure all recovery claims are pursued and followed-up periodically to ensure resolution;
• Conduct periodic active file review;
• Any other duty or assignment as and when instructed by the superior.

Skills

Interpersonal skills

Multi-tasking

Team player

Willing to learn

Microsoft Office

Education

Diploma/CGI insurance certification

Tools

Microsoft Office

Job description

Responsibilities

• Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures;
• Ensure reserves are updated in a timely and realistic manner;
• Identify and manage any potential fraudulent claim effectively;
• Handle phone and email enquiries and attend to walk-in customers/claimants;
• Liaise with internal and external stakeholders, service providers and intermediaries;
• Mentor administration assistants in their support role;
• Review and streamline work processes to improve operational efficiency;
• Ensure all recovery claims are pursued and followed-up periodically to ensure resolution;
• Conduct periodic active file review;
• Any other duty or assignment as and when instructed by the superior.

Requirements

• Minimum qualification of Diploma or CGI/equivalent insurance certification.
• Fresh graduates with a strong interest in insurance claims are also encouraged to apply.
• Attractive remuneration package will be offered based on experience and suitability.
• Possess good interpersonal and communications skills.
• Able to multi-task, is a team player and willing to learn new skills.
• Conscientious, tactful and customer-focused.
• Good working knowledge of Microsoft Office application.