Executive / Senior Executive (Fire & General Accident Claims)

tokio marine insurance singapore ltd.; Singapore; On-site; SGD 48,000 - 80,000; Full time

Job summary

Tokio Marine Insurance Singapore Ltd. is seeking an experienced claims professional to liaise with policyholders, intermediaries, investigators, surveyors, and other parties to manage claims end-to-end.

You will train assistants, review files, update reserves, advise underwriters on policy wording gaps and risk improvements, and pursue recoveries as needed. A Diploma/Degree in insurance with 2+ years of relevant experience (WICA claims preferred) is required.

Qualifications

• Diploma or degree in insurance or related field.
• ACII/AAII, CGI/HI qualifications or relevant insurance equivalent preferred.
• At least 2 years' relevant experience, preferably handling WICA claims.
• Well versed in insurance principles.
• Excellent interpersonal and communication skills.
• Able to multi-task, team player, conscientious and customer-focused.

Responsibilities

• Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, sister companies etc.
• Claims handling;
• Train and guide assistants in their support role;
• Manage and process claims expeditiously, professionally and equitably within agreed service benchmarks or applicable protocols;
• Ensure reserves are provided or updated in a timely and realistic manner;
• Advise underwriters on issues discovered during claims handling such as wording gaps and risk improvements;
• Visit clients’ offices/attend meetings as required;
• Periodic review of files, as and when required;
• Ensure recovery claims are pursued and followed up periodically;
• Any other duty or assignment by superior.

Skills

Policyholder liaison

Claims handling

Interpersonal communication

Teamwork

Insurance principles

Education

Diploma/Degree in Insurance or related discipline

Job description

Responsibilities:

• Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, sister companies etc.
• Claims handling;
• Train and guide assistants in their support role;
• Manage and process claims expeditiously, professionally and equitably within agreed service benchmarks or applicable protocols;
• Ensure reserves are provide or updated in a timely and realistic manner;
• Add value to underwriters by advising underwriters on issues discovered during claims handling such as issues due to gap in policy wording and on risk improvement;
• Visit clients’ offices/attend meetings as and when required;
• Periodic review of files, as and when required;
• Ensure recovery claims are pursued and followed up periodically;
• Any other duty or assignment as and when instructed by the superior.

Requirements:

• Diploma/Degree holders in insurance or related discipline;
• Preferably ACII/AAII, CGI/HI qualifications or relevant insurance equivalent;
• At least 2 years of relevant experience, preferably Handing of WICA Claims;
• Well versed in insurance principles;
• Possess good interpersonal and communications skills;
• Able to multi-task, is a team player; conscientious, tactful, customer-focused and willingness to learn new skills.