Motor Claims Executive

CSGROUP PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

CSGROUP PTE. LTD. in Singapore seeks a diligent Claims Officer to manage motor insurance claims from intake to resolution, ensuring adherence to policy and turnaround targets.

You will liaise with service providers, claimants and internal stakeholders, monitor reserves, and identify potential fraud. The role also includes mentoring administrative assistants and driving process improvements.

Responsibilities

• Process motor insurance claims promptly and professionally within approved authority.
• Update reserves timely and realistically.

Job description

Responsibilities:

• Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures.
• Ensure reserves are updated in a timely and realistic manner.
• Identify and manage any potential fraudulent claim effectively.
• Handle phone and email enquiries and attend to walk-in customers/claimants.
• Liaise with internal and external stakeholders, service providers and intermediaries.
• Mentor administration assistants in their support role.
• Review and streamline work processes to improve operational efficiency and cost-effectiveness.
• Ensure all recovery claims are pursued and followed-up periodically to ensure resolution.
• Conduct periodic active file review.
• Any other duty or assignment as and when instructed by the superior.