Senior Executive, Claims Motor

Liberty in Asia Pacific; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Liberty in Asia Pacific is seeking a Senior Executive, Motor Claims to manage motor claims from notification to resolution, delivering high customer service and fair outcomes.

The role supports the Team Manager in operations, cost management, and enhanced customer experience. Requires CGI certification, strong communication, and solid claims experience in a team setting.

Qualifications

• Minimum 4 years of relevant claims-handling experience, preferably motor claims.
• Experience in claims assessment, negotiation, liability determination, fraud identification, and recovery or subrogation is an advantage.
• Detail-minded, service-oriented, team player with good communications and interpersonal skills.
• CGI certification, including BCP, PGI, and CGI, is required.
• Proficient in Microsoft Office applications and claims administration systems.

Responsibilities

• Provide the highest level of customer care while managing assigned motor claims to achieve the best outcomes.
• Provide accurate and timely information to stakeholders on claim status and inquiries.
• Interpret the insurance contract and apply it to exposures in each claim.
• Evaluate and negotiate resolutions to achieve cost-effective outcomes within authority.
• Review reserves and identify fraudulent claims; identify subrogation opportunities.
• Collaborate with leadership to improve claims processes and customer experience.

Skills

Customer service

Negotiation

Claims assessment

Communication

Teamwork

Education

CGI certification

Tools

MS Office

Claims systems

Job description

We are seeking a motivated and experienced Senior Executive, Motor Claims to join our Claims team. The successful candidate will be responsible for managing assigned motor claims from notification through resolution, while delivering a high standard of customer service and achieving fair, timely, and cost-effective claims outcomes.

The role will also support the Team Manager in claims operations, process improvement, cost management, and the delivery of an enhanced customer experience.

Job Responsibilities:

• Provide the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to produce the best claim outcomes
• Provide accurate and timely information to all external and internal stakeholders to address claim status and other product related inquiries
• Interpret the insurance contract and apply to the exposures presented with each assigned claim
• Evaluate and negotiate the resolution of claims, while mitigating damages, to achieve cost effective claim outcomes within authorized amounts or specific file authority to produce appropriate outcomes
• Review reserves on all assigned claim files and recommend
• Exercise independent judgment up to the stated financial authority
• Actively identify fraudulent claims and report it if discovered during the handling of assigned claim files
• Early identify subrogation opportunities to minimize loss and improve loss ratio
• Proactively work with superior to continuous seek improvement in claims processes for better cost control and improve customer satisfaction

Job Experience:

• Minimum 4 years of relevant claims-handling experience, preferably with exposure to motor claims.
• Experience in claims assessment, negotiation, liability determination, fraud identification, and recovery or subrogation is an advantage.
• Detail-minded, service-oriented, team player with good communications and interpersonal skills.
• CGI certification, including BCP, PGI, and CGI, is required.
• Proficient in Microsoft Office applications and claims administration systems.