Motor Claims

JAC Recruitment Consultant; Singapore; On-site; SGD 47,000 - 62,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Supportive working environment

Job summary

JAC Recruitment Singapore seeks a Motor Claims Executive/Claims Officer to process and manage motor claims with accuracy and fairness. You will interact with customers, coordinate with service providers, and ensure reserves are updated according to guidelines.

The role invites fresh graduates with a keen interest in insurance claims and values detail-oriented, professional individuals who can multitask and adapt to change within a fast-paced environment.

Qualifications

• Diploma, CGI qualification, or an equivalent insurance-related certification.
• Fresh graduates encouraged to apply.
• Prior motor claims experience is an advantage but not mandatory.
• Strong interpersonal and communication skills.
• Ability to multitask, collaborate in a team, and adapt to challenges.
• Detail-oriented, responsible, customer-focused, and professional with stakeholders.
• Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook.

Responsibilities

• Manage and process motor insurance claims efficiently within service standards and guidelines.
• Ensure claim reserves are reviewed and updated promptly.
• Identify, investigate, and escalate potentially fraudulent claims.
• Handle enquiries via phone, email, and in-person interactions with professionalism.
• Coordinate with internal teams, service providers, and partners to resolve claims.
• Provide guidance to administrative team members in daily duties.
• Review workflows andSuggest improvements to enhance efficiency and service quality.
• Monitor recovery opportunities and follow up on outstanding recovery matters.
• Conduct regular claim file reviews for accuracy and compliance.
• Perform additional duties and projects as assigned by management.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Education

Diploma/CGI qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Motor Claims Executive / Claims Officer

Responsibilities

• Manage and process motor insurance claims efficiently, accurately, and fairly within established service standards, authority limits, and operational guidelines.

• Ensure claim reserves are reviewed and updated promptly to reflect current claim exposures.

• Identify, investigate, and escalate suspicious or potentially fraudulent claims when necessary.

• Handle enquiries via phone, email, and in-person interactions, providing professional customer service at all times.

• Coordinate with internal teams, external service providers, business partners, and other stakeholders to facilitate claim resolution.

• Provide guidance and support to administrative team members in their daily duties.

• Review existing workflows and recommend process improvements to enhance operational efficiency and service quality.

• Monitor recovery opportunities and follow up on outstanding recovery matters to ensure timely resolution.

• Conduct regular claim file reviews to ensure accuracy, compliance, and completeness.

• Perform additional duties and projects as assigned by management.

Requirements

• Diploma, CGI qualification, or an equivalent insurance-related certification.

• Fresh graduates with a keen interest in insurance claims are encouraged to apply.

• Prior experience in motor claims handling will be an advantage but is not mandatory.

• Strong interpersonal and communication skills.

• Ability to multitask effectively, work collaboratively in a team environment, and adapt to new challenges.

• Detail-oriented, responsible, customer-focused, and professional in dealing with stakeholders.

• Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook.

What's on Offer

• Competitive remuneration package commensurate with experience and qualifications.

• Opportunities for career development and professional growth within the insurance industry.

• Supportive and collaborative working environment.

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