Executive, Sales Operations

SPTEL PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

SPTEL PTE. LTD. is seeking a Sales Support/Operations Associate to aid in order processing, documentation, and billing in a fast-paced tech environment.

The role will involve close collaboration with Sales, Product, Operations, and Finance to ensure accuracy, timely updates, and clear records. Strong attention to detail and customer focus are essential, with MS Office and CRM familiarity a plus.

Qualifications

• Diploma in Business Administration or equivalent.
• At least 1 year of experience in sales support or order administration.
• Strong written and verbal communication skills.
• Customer-focused with good attention to detail.
• Proficiency with CRM systems such as Salesforce is an advantage.

Responsibilities

• Order processing and documentation: Check orders for accuracy, completeness, required approvals, and supporting documents before submission in the systems.
• Cross-functional and customer coordination: Coordinate with Sales, Product, Operations, Customer Success, and Finance on order processing and milestones.
• Billing support and issue resolution: Investigate billing discrepancies, coordinate resolution, and document outcomes.
• Sales reporting and administration: Collate and prepare routine sales, order, and customer reports and assist with day-to-day admin tasks.

Skills

Communication

Customer-focused

Attention to detail

Time management

Education

Diploma in Business Administration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Responsibilities

Order processing and documentation

• Check customer orders for accuracy, completeness, required approvals, and supporting documents before submitting them in the BSS and CRM systems.
• Prepare, verify, upload, and maintain order-related forms, contracts, approvals, and other records needed for system entry and fulfilment.
• Track order status, identify missing information or delays, and follow up with Sales and delivery teams to keep orders moving.

Cross-functional and customer coordination

• Coordinate with Sales, Product, Operations, Customer Success, and Finance on order processing, service delivery milestones, and billing readiness.
• Serve as the contact point for assigned customers on routine order and administrative queries, provide timely updates, and refer commercial or technical decisions to the responsible team.
• Maintain clear records of customer requests, actions taken, and outstanding items, escalating issues that could affect commitments or service experience.

Billing support and issue resolution

• Investigate customer billing discrepancies or disputes by reviewing orders, service details, and invoice information with the relevant internal teams.
• Coordinate the resolution, keep customers and Sales informed of progress, and document the outcome in the appropriate systems.

Sales reporting and administration

• Collate and prepare routine sales, order, and customer reports using accurate information from approved sources.
• Assist sales colleagues with document preparation, data updates, and other day-to-day administrative tasks, while following established process and data quality standards.
• Flag recurring order, billing, or system issues to the Manager and suggest practical process improvements.

Requirements

• Diploma in Business Administration or an equivalent qualification.
• At least 1 year of experience in sales support, sales operations, order administration, or a related function; ICT or technology experience is preferred.
• Good written and verbal communication skills and a customer-focused approach.
• Strong attention to detail, organization, and the ability to manage several tasks and deadlines in a fast-paced environment.
• Proficiency in Microsoft Excel, Word, and PowerPoint; familiarity with CRM systems such as Salesforce is an advantage.