Executive, Patient Experience

KK Women's & Children's Hospital; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a self-driven individual to manage patient feedback and participate in service quality projects. The ideal candidate will have at least 3 years of experience in a customer service role, excellent English communication skills, and strong interpersonal abilities. This position is crucial for enhancing the overall patient experience.

Qualifications

• Degree holder with at least 3 years’ working experience in a customer/patient service or feedback management role.
• Relevant experience in a healthcare institution is preferred.
• Excellent command of English, both verbal and written.
• Strong interpersonal skills and the ability to empathise with patients while remaining calm and composed under pressure.
• Adept in conflict resolution.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Attend to patients’ feedback and seek inputs from stakeholders.
• Communicate findings and draft replies.
• Involved in the recruitment of volunteers and service quality related projects.

Job description

The Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us.

We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients’ feedback, which includes seeking inputs from stakeholders, communicating findings, and drafting replies.

In addition, you will be involved in the recruitment of volunteers and service quality related projects to promote service culture in NHCS.

Job Requirements and Attributes

• Degree holder with at least 3 years’ working experience in a customer/patient service or feedback management role.
• Relevant working experience in a healthcare institution is preferred.
• Excellent command of English, both verbal and written.
• Strong interpersonal skills and the ability to empathise with patients while remaining calm and composed under pressure.
• Adept in conflict resolution.
• Ability to work independently and collaboratively within a team environment.