Executive, Outsourced Operations

NTUC LearningHub Pte Ltd; Singapore; Presencial; SGD 40.000 - 60.000; Jornada completa

Descripción de la vacante

NTUC LearningHub Pte Ltd in Singapore is seeking a capable coordinator to ensure timely preparation of classes. You will collaborate with Digital Operations to ready courseware and refreshments, update training dates, check courseware orders, and manage registrations and room setups.

You will also handle class closures, registrations follow-ups, billing records, and client reporting. The role requires a proactive, customer-oriented approach to maintain strong relationships with trainers and

Responsabilidades

• Prepare and update course materials, assessments, and training props.
• Schedule and coordinate training dates, rooms, and resources.
• Manage registrations, confirmations, and attendance for internal and external programs.
• Monitor SLA deadlines, batch filings, and billing/invoicing against clients.
• Support trainers and trainees, and maintain professional client relationships.

Descripción del empleo

Ensure timely preparation of classes

• Coordinate with Digital Operations to ensure pre-delivery readiness, including courseware and refreshments.

• Input / Update training dates / batch id on G-sheet.

• Check and update courseware order sheet.

• Check if staff is eligible for the course.

• Send email confirmation for registrations.

• Manage course registrations for internal training and external training schedules.

• Manage rescheduling of trainees.

• Monitor registration and do regular class reviews.

• Raise Purchase Requisitions for props & courseware purchases.

• Conduct daily Gemba walks to monitor operations, safety, and improvement opportunities.

• Prepare course documents, assessment materials, and training props.

• Set up training rooms, furniture, and laptop carts according to course needs.

• Support specialised and ad hoc requirements for corporate or customised courses.

• Manage room bookings for FPG rooms.

Ensure timely closure of classes

• Perform batch filings for face-to-face classes in accordance with SLA requirements.

• Prepare and send out absentee emails on start day.

• Check on assessment records & update/mark for Absentees & NYC trainees.

• Update payment tracking & invoice records & follow up on unpaid invoices.

• Submit billing invoices via client’s PO system.

• Raise request for SOA & Certs.

• Submit training records via clients training management system

• Extract certs, convert open certs to PDF format, rename cert files & upload certs.

Manage Stakeholders

• Assist Trainers and Trainees in the facility

• Always maintain positive and professional customer relationships