Digital Operations Executive: Pre & Post-Course Execution

NTUC LearningHub Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NTUC LearningHub Pte Ltd in Singapore seeks an Administrative Coordinator to support end-to-end class operations, including pre-course prep, post-course administration, and stakeholder liaison for a smooth learning experience.

You will ensure timely class prep (Pre-Course Team), coordinate course materials, licenses, digital labs, refreshments and attendance; coordinate with on-site operations; send confirmations; manage learner registrations and trainee transfers; support external assessments

Qualifications

• Diploma holder or equivalent qualifications.
• Good complaint resolution skills will be an advantage.
• Good knowledge of training administration systems will be an advantage.
• Prior experience reading/analysing reports from Power BI or Tableau is an advantage.
• Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint) is an advantage.

Responsibilities

• Assist with pre-course preparation and post-course administration.
• Coordinate materials, licenses, digital labs, refreshments and attendance lists.
• Liaise with on-site Operations for class readiness and send confirmations/cancellations to trainees.
• Register learners for corporate clients and support trainee transfers.
• Coordinate external assessment bookings and record daily tasks for reporting.
• Handle post-class digital batching, attendances, results, certificates and audits.
• Respond to corporate client requests for attendance or certificates and assist refunds.

Skills

Stakeholder coordination

Customer service

Documentation

Time management

Communication skills

Education

Diploma holder or equivalent qualifications

Tools

Power BI

Tableau

Power Automate

Power Apps

SharePoint

Job description

NTUC LearningHub Pte Ltd in Singapore seeks an Administrative Coordinator to support end-to-end class operations, including pre-course prep, post-course administration, and stakeholder liaison for a smooth learning experience.

You will ensure timely class prep (Pre-Course Team), coordinate course materials, licenses, digital labs, refreshments and attendance; coordinate with on-site operations; send confirmations; manage learner registrations and trainee transfers; support external assessments