Executive, Digital Operations (Pre-course/Post-course) - 2 year contract

NTUC LearningHub Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NTUC LearningHub Pte Ltd in Singapore seeks an Administrative Coordinator to support end-to-end class operations, including pre-course prep, post-course administration, and stakeholder liaison for a smooth learning experience.

You will ensure timely class prep (Pre-Course Team), coordinate course materials, licenses, digital labs, refreshments and attendance; coordinate with on-site operations; send confirmations; manage learner registrations and trainee transfers; support external assessments

Qualifications

• Diploma holder or equivalent qualifications.
• Good complaint resolution skills will be an advantage.
• Good knowledge of training administration systems will be an advantage.
• Prior experience reading/analysing reports from Power BI or Tableau is an advantage.
• Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint) is an advantage.

Responsibilities

• Assist with pre-course preparation and post-course administration.
• Coordinate materials, licenses, digital labs, refreshments and attendance lists.
• Liaise with on-site Operations for class readiness and send confirmations/cancellations to trainees.
• Register learners for corporate clients and support trainee transfers.
• Coordinate external assessment bookings and record daily tasks for reporting.
• Handle post-class digital batching, attendances, results, certificates and audits.
• Respond to corporate client requests for attendance or certificates and assist refunds.

Skills

Stakeholder coordination

Customer service

Documentation

Time management

Communication skills

Education

Diploma holder or equivalent qualifications

Tools

Power BI

Tableau

Power Automate

Power Apps

SharePoint

Job description

This role supports end‑to‑end class operations by assisting with pre‑course preparation, post‑course administration, and stakeholder coordination to ensure a smooth learning experience for trainees and clients.

Ensure timely preparation of classes (for Pre-Course Team)

• Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists.

• Coordinate with on-site Operations team to ensure classes are ready to start

• Send confirmation/cancellation letters to trainees before commencement of classes

• Coordinate learner registration for corporate clients.

• Support coordination of trainee transfer of classes.

• Liaise with external assessment centres for booking of assessments.

• Record daily tasks completed for reporting.

Ensure timely closure of classes (for Post-Course Team)

• Perform digital batching at end of each class.

• Support coordination of trainee transfer of classes.

• Submit attendances, assessment results, evaluation, and certificates into system.

• Submit details of classes as requested by funding agency during audits.

• Respond to corporate client requests for attendance or certificates.

• Support the processing of refunds.

• Record daily tasks completed for reporting.

Manage Stakeholders

• Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters.

• Maintain good customer service relationships at all times.

• Liaise with Corporate Sales Team on dates and attendance updates

Requirements:

• Diploma holder or equivalent qualifications

• Good complaint resolution skills will be an advantage.

• Good knowledge of supported courses will be an advantage.

• Good knowledge of training administration systems will be an advantage

• Prior experience reading/analysing reports from Power BI or Tableau is an advantage

• Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint) is an advantage.