Assistant Operations Manager

HUSTLE INSTITUTE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Hustle Institute, a fast-growing training provider in Singapore, seeks an Ass istant Ops Manager to support end-to-end execution of training programmes. You will ensure classes are set up correctly, learner and course records are accurate, and support is provided to trainers and learners for smooth experiences.

The role covers training administration, attendance, readiness checks and compliance. Fresh graduates with strong organisational skills are welcome to apply for this hands-on position.

Qualifications

• Degree in any discipline.
• Fresh graduates welcome; strong organisational skills are a plus.
• Strong attention to detail and accuracy are required.

Responsibilities

• Create and maintain course intakes, class schedules and learner records across training management systems.
• Manage course registrations, enrolments and other course administration requirements.
• Ensure course information (dates, venues, trainers, assessors, learner records) is accurately reflected across systems.
• Process class changes, cancellations, rescheduling and make-up arrangements promptly.
• Maintain documentation and records for each training intake.
• Update internal calendars, trainer portals, trackers and communication groups.
• Monitor learner and trainer attendance and complete records on time.
• Conduct checks on attendance, enrolment status and supporting documentation before closing sessions.
• Verify government-funded training records and funding-related checks.
• Coordinate operational readiness of upcoming classes including classroom allocation, learner numbers, trainer requirements, materials and equipment.
• Prepare classrooms before training begins (signage, seating, Wi-Fi, equipment).
• Coordinate training materials, laptops and other assets; issue and track equipment.
• Provide on-site operational support during training and resolve issues pre-class readiness checks.
• Coordinate with trainers and assessors regarding class assignments and schedules.
• Support trainer onboarding and class communications through portals and channels.
• Respond to operational enquiries from trainers, learners, partners and internal teams.
• Conduct payment, enrolment and funding-status checks before/ during course commencement.
• Follow up on outstanding payments or incomplete enrolments.
• Coordinate with Sales and Finance to resolve items before deadlines.
• Ensure learner records reflect payment/enrolment status at course completion.
• Create and maintain corporate/private training intakes and related records.
• Coordinate corporate class requirements including schedules, learner information and venue logistics.
• Prepare corporate training materials and learner gifts where applicable.

Skills

Organisational skills

Attention to detail

Communication skills

Education

Degree in any discipline

Fresh graduates welcome

Job description

Hustle Institute is a fast-growing training provider committed to equipping individuals with practical skills for career advancement and personal development.

As our training operations continue to grow, we are looking for a responsible, highly organised and detail-oriented Assistant Ops Manager to support the end-to-end execution of our training programmes.

This is a hands-on operations role. You will be responsible for ensuring that classes are properly set up, learner and course records are accurate, operational requirements are completed on time, and trainers and learners receive the support they need for a smooth training experience.

Key Responsibilities:

Training & Course Administration

Create and maintain course intakes, class schedules and learner records accurately across internal training management systems.

Manage course registrations, enrolments and other course administration requirements.

Ensure course information including dates, venues, trainers, assessors and learner records is accurately reflected across relevant systems and operational trackers.

Process class changes, cancellations, rescheduling and make-up arrangements promptly and accurately.

Maintain proper documentation and records for each training intake.

Update internal calendars, trainer portals, operational trackers and communication groups where required.

Attendance, Compliance & Records

Monitor learner and trainer attendance for each training session and ensure required attendance records are completed accurately and on time.

Conduct checks on attendance records, enrolment status and supporting documentation before closing each training session or intake.

Support SkillsFuture Singapore-related training administration, including TMS/TPG records, enrolment and funding-related checks.

Verify that required course documentation is complete, accurate and properly archived.

Identify discrepancies or missing information early and follow through until they are resolved.

Maintain a high level of accuracy when handling government-funded training records and other compliance-related information.

Class Operations & Readiness

Coordinate the operational readiness of upcoming classes, including classroom allocation, learner numbers, trainer requirements, materials and equipment.

Ensure classrooms are properly prepared before training begins, including signage, seating, Wi‑Fi, presentation equipment and other required training resources.

Coordinate training materials, laptops, iPads and other operational assets required for classes.

Ensure equipment and assets are properly issued, tracked, returned and stored after use.

Provide on-site operational support and assist trainers and learners with operational matters during training.

Conduct pre-class readiness checks and proactively resolve potential operational issues before classes commence.

Trainer & Learner Coordination

Coordinate with trainers and assessors regarding class assignments, schedules and operational requirements.

Support trainer onboarding and class communication through the trainer portal and relevant communication channels.

Create and manage learner/trainer communication groups where required.

Respond to operational enquiries from trainers, learners, partners and internal teams promptly and professionally.

Escalate issues appropriately while maintaining ownership of the matter until resolution.

Payment & Enrolment Administration

Conduct required payment, enrolment and funding-status checks before and during course commencement.

Follow up internally on outstanding payments, incomplete enrolments or administrative discrepancies.

Coordinate with the Sales and Finance teams to ensure outstanding matters are resolved before the relevant operational deadlines.

Ensure learner records and payment/enrolment status are accurately reflected before course completion.

Corporate & Private Training

Create and maintain corporate/private training intakes and related operational records.

Coordinate corporate class requirements including schedules, learner information, trainer arrangements, venue setup and logistics.

Prepare required corporate training materials, documents and learner gifts where applicable.

Ensure corporate programmes are operationally ready from the first training day through programme completion.

Inventory & Operational Support

Monitor training materials, office supplies, pantry items and other operational inventory.

Coordinate replenishment and ensure sufficient materials are available for upcoming classes.

Maintain organised storage and proper accountability of company equipment and training assets.

Support general administrative and operational projects as assigned.

Identify recurring operational issues and recommend improvements to workflows and processes.

What We’re Looking For

Degree in any discipline. Fresh graduates with strong organisational skills are welcome to apply. Strong attention to detail and accuracy, particularl