Azure AD & Microsoft 365 Service Desk Engineer

GOLDTECH RESOURCES PTE LTD

Singapore

In loco

SGD 36.000 - 60.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

GOLDTECH RESOURCES PTE LTD is seeking an IT Service Desk professional in Singapore to provide Level 1/2 support via phone, email, remote, and on-site visits. You will troubleshoot hardware, software, networking, and application issues while managing Azure AD identities and M365 services.

You will handle password resets, user provisioning, and access management, plus device setup for laptops/desktops and on-call standby as required.

Competenze

2+ years in IT service desk/helpdesk support.
Experience with Microsoft Entra ID (Azure AD) administration.
Solid knowledge of Microsoft 365, Windows 10/11, AD, and basic networking.
Experience with user provisioning, access control, and identity management.

Mansioni

Provide Level 1/2 technical support to users via phone, email, remote, and onsite support.
Troubleshoot hardware, software, network, and application issues.
Manage user accounts, access permissions, and security groups in Microsoft Entra ID (Azure AD).
Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
Handle password resets, account provisioning, and access management.
Perform device setup, deployment, and troubleshooting for laptops and desktops.
Manage incidents and service requests through ticketing systems while meeting SLA requirements.
Escalate complex issues to relevant support teams when necessary.
Maintain IT documentation and knowledge base articles.