Manager, Higher Education 4

Singapore Institute of Management Group; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Singapore Institute of Management (SIM) invites applications for a Programme Operations and Delivery Support role. The post leads coordination of academic and administrative activities to ensure high-quality programme delivery.

Ideal candidates hold a Bachelor’s degree in Education or related field, with 6+ years in higher education and at least 2 years in a supervisory capacity. You will work with partners, academics, and support staff to sustain smooth operations and student success.

Qualifications

• Bachelor's degree in Education, Business, or related discipline.
• At least 6 years in higher education or related sector, incl. 2 years in a supervisory or team lead role.
• Experience in programme operations, scheduling, or stakeholder coordination.
• Familiarity with regulatory requirements and quality assurance practices in higher education.

Responsibilities

• Coordinate programme delivery activities and administrative processes to ensure timely execution.
• Collaborate with University Partners, Heads of Programmes/Academics, and other functions to support operational delivery and timely communication.
• Coordinate student communications, lecturer sourcing, scheduling, and delivery arrangements in consultation with academic stakeholders.
• Plan class schedules, delivery arrangements, and allocate resources for efficient operations.

Skills

Communication

Organization

Analytical thinking

Problem solving

Stakeholder management

Education

Bachelor’s degree in Education, Business, or related discipline

Job description

Accountabilities Programme Operations and Delivery Support

Manage programme delivery activities and administrative processes within assigned areas to ensure timely and effective execution in accordance with course requirements, institutional policies, and regulatory standards.

Academic and Partner Coordination

Coordinate with relevant stakeholders, including University Partners, Heads of Programmes/Academics, and other functions, as appropriate, to support operational delivery, resolve issues, and ensure timely communication to staff and students.

Student, Lecturer and Assessment Coordination

Coordinate student communications and engagement activities, and support lecturer sourcing, scheduling, and delivery arrangements in consultation with academic stakeholders. Support the planning and coordination of programme delivery structures and assessment arrangements, where applicable.

Planning, Scheduling and Resource Management

Manage class scheduling, delivery arrangements, and resource allocation within assigned programmes to ensure efficient utilisation and smooth operations.

Financial Monitoring and Marketing Support

Support budget tracking and reporting activities within assigned areas, and work with Student Recruitment to support marketing and enrolment activities for programmes.

Quality Assurance, People Management and Continuous Improvement

Manage team members to ensure effective performance, engagement, and development. Support programme reviews, reporting, and benchmarking activities, and implement process improvements within the team to enhance operational efficiency and service delivery.

Job Requirements

Academic Education and Work Experience

• A recognised bachelor's degree, preferably in Education, Business, or a related discipline
• At least 6 years of relevant experience in higher education or a related sector, including a minimum of 2 years in a supervisory or team lead role
• Experience in programme operations, scheduling, or stakeholder coordination
• Familiarity with regulatory requirements and quality assurance practices in higher education

Skills

• Good communication and interpersonal skills, with ability to convey information clearly to different stakeholders
• Strong organisational and operational management skills
• Strong analytical and critical thinking skills, with good problem-solving abilities
• Ability to apply sound judgement and make decisions within established processes
• Ability to interpret information from multiple sources to resolve operational issues
• Ability to manage multiple priorities and coordinate across teams

Personal Attributes

• Team player with the ability to lead and guide team members effectively
• Resourceful, self-driven, independent and confident
• Detail-oriented with ability to manage operational complexity
• Adaptable and able to work under pressure with commitment to meeting deadlines
• Strong sense of ownership and accountability for assigned responsibilities

We regret that only shortlisted candidates will be notified.

The Singapore Institute of Management (SIM) is one of the region’s leading education and lifelong learning institutions, recognized for empowering individuals and enterprises to thrive across life stages through learning. Seeded by the Singapore Economic Development Board in 1964, SIM has, for close to 60 years, been leading in the development of work and industry skills for Singapore’s growth. Through harnessing new knowledge, skills and technology, SIM provides skills-based learning experiences that enable students, professionals, and enterprises to Learn for Life and Thrive for Life. SIM achieves this through SIM Global Education (SIM GE) and SIM Academy. SIM GE focuses on higher education pathways and SIM Academy focuses on Professional Development (PD) and Enterprise Solutions (ES) for career transitions and advancements, and integrated learning solutions for enterprises. For more information on the Singapore Institute of Management, visit sim.edu.sg