Executive, Distribution Support

Liberty in Asia Pacific; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Liberty in Asia Pacific is seeking a customer service-focused professional to act as a single point of contact for motor insurance inquiries, renewals and quotations. You will handle callbacks, assist with underwriting tasks within authority limits, and strive to meet KPIs.

The role requires a diploma or higher, 1-2 years in insurance (motor preferred), and strong MS Office skills. A proactive, team-oriented mindset is essential for success in a busy call-centre environment.

Qualifications

• Diploma or above is required.
• Telemarketing or call centre experience preferred.
• 1-2 years work experience in insurance industry, particularly motor insurance.
• Familiar with MS Office; be a team player with willingness to learn and a positive mindset.

Responsibilities

• Single point of contact for all customer callbacks – underwriting, claims and general enquiries.
• Assist customers with renewals, quotations, or other underwriting functions within authority limits.
• Ensure all set targets and KPI are met regularly.
• Reply to email inquiries for motor insurance.

Skills

Telemarketing

Customer service

Team player

Willingness to learn

Education

Diploma or above

Tools

MS Office

Job description

• Single point of contact for all customer callback – underwriting, claims and general enquiries
• Assist customers with renewals, quotations, or other underwriting functions within authority limits
• Ensure all set targets and KPI are being met regularly
• Reply to email inquiries for motor insurance

Job Responsibilities:

• Assist to improve renewal retention via calls, emails, sms and Whatsapp.
• Handle customer callbacks and queries related to their motor policies.
• Administrative work related to renewals.
• Any other tasks assigned by Team Lead or Manager.

Job Experience:

• Diploma and above
• Telemarketing or call centre experience preferred
• 1-2 years work experience in insurance industry, in particular motor insurance
• Familiar with MS Office - Team player, willingness to learn, positive mindset