Executive, Distribution Support

Liberty Specialty Markets; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Liberty Specialty Markets in Singapore is looking for an Executive in Distribution Support. The role involves serving as the single point of contact for customer callbacks concerning underwriting, claims, and general inquiries. Ideal candidates should possess a diploma and 1-2 years of experience in the insurance industry, especially motor insurance.

Key responsibilities include responding to customer queries, assisting with renewals, and ensuring targets are met. A positive mindset and team collaboration are essential.

Qualifications

• 1-2 years work experience in the insurance industry, particularly in motor insurance.
• Experience in telemarketing or call center roles is preferred.

Responsibilities

• Single point of contact for all customer callbacks regarding underwriting and claims.
• Assist customers with renewals, quotations, or other underwriting functions.
• Ensure set targets and KPIs are met.
• Reply to email inquiries for motor insurance.
• Assist to improve renewal retention via various communication channels.

Skills

Telemarketing experience

Call centre experience

Familiarity with MS Office

Team player

Positive mindset

Education

Diploma and above

Job description

Job title: Executive, Distribution Support

Report to: Lead, Distribution - Agency

Job Summary

• Single point of contact for all customer callback – underwriting, claims and general enquiries
• Assist customers with renewals, quotations, or other underwriting functions within authority limits
• Ensure all set targets and KPI are being met regularly
• Reply to email inquiries for motor insurance

Job Responsibilities

• Assist to improve renewal retention via calls, emails, sms and Whatsapp.
• Handle customer callbacks and queries related to their motor policies.
• Administrative work related to renewals.
• Any other tasks assigned by Team Lead or Manager.

Job Experience

• Diploma and above
• Telemarketing or call centre experience preferred
• 1-2 years work experience in insurance industry, in particular motor insurance
• Familiar with MS Office - Team player, willingness to learn, positive mindset