Admin Executive (Motor Insurance)

COMMERCIAL AGENCY PTE. LTD.; Singapore; On-site; SGD 33,000 - 67,000; Full time

Job summary

COMMERCIAL AGENCY PTE. LTD. in Singapore is seeking an insurance administrator to provide quotations to customers and advise on the best insurance products.

You will handle advisory inquiries, process documentation for costs, claims, and issuance of cover notes and certificates, and manage invoicing and payments.

The role requires coordinating with workshops and insurance partners to ensure timely repairs, renewals, and customer satisfaction while maintaining detailed records.

Responsibilities

• Provide quotation for customers and advise the best insurance and its products
• Provide advisory roles for insurance related inquires
• Administer documentation for cost, claims and Issuance of Cover Note, Insurance Certificate and Invoicing to customer
• Follow up with customers on payment collection from customer
• Follow up with existing customers base for policy renewal
• Follow up with customers and insurance companies for payment of Excess pertaining to own damage claims and repair costs pertaining to third-party claims
• Liaise with all parties, mainly workshop and insurance partners for accurate information provide to customer and prompt repair of the vehicle
• Effectively handle multiple priorities, organize workload, meet deadlines and perform detailed daily record keeping and reporting
• Ensure all customer issues or complaints reported are resolved and addressed in a timely manner to ensure customer satisfaction

Job description

Provide quotation for customers and advise the best insurance and its products

Provide advisory roles for insurance related inquires

Administer documentation for cost, claims and Issuance of Cover Note, Insurance Certificate and Invoicing to customer

Follow up with customers on payment collection from customer

Follow up with existing customers base for policy renewal

Follow up with customers and insurance companies for payment of Excess pertaining to own damage claims and repair costs pertaining to third-party claims

Liaise with all parties, mainly workshop and insurance partners for accurate information provide to customer and prompt repair of the vehicle

Effectively handle multiple priorities, organize workload, meet deadlines and perform detailed daily record keeping and reporting

Ensure all customer issues or complaints reported are resolved and addressed in a timely manner to ensure customer satisfaction