Executive, Customer Resolutions & Compliance

Propnex Realty Pte Ltd; Singapore; On-site; SGD 66,960 - 100,440; Full time

Benefits offered by this job

Annual Leave 21 days

Festive Leave

WFH Leave 24 days

Birthday Leave

Medical Insurance

Job summary

PropNex Realty Pte Ltd is seeking an Executive to provide general compliance advice on property matters to our salespersons and to represent the company in SCT claims matters. The role also handles mediation, AML enquiries and client/salesperson inquiries.

The ideal candidate has a degree or diploma in business or real estate, strong communication and problem-solving skills, and is bilingual in English and Chinese to assist Mandarin-speaking customers. Fresh graduates encouraged.

Qualifications

• Degree or diploma in business, real estate, or related field.
• Experience in complaints and disputes resolution is advantageous.
• Fresh graduates are encouraged to apply.
• Excellent communication and client handling skills.
• Able to work independently and manage multiple priorities.

Responsibilities

• Provide general compliance advice on property matters to our salespersons.
• Represent the Company on the claims matters in Small Claims Tribunals (SCT).
• Attend Mediation sessions to resolve commission disputes.
• Manage Anti Money Laundering (AML) enquiries, audit check and follow up.
• Manage the enquiries and feedback from our salespersons and clients.
• Attend to our salespersons and clients walk in and phone calls.
• Draft legal documents.
• Perform any other ad hoc assignments as and when assigned in support of the department.

Skills

Communication skills

Bilingual English/Chinese

Problem-solving

Independent worker

Education

Degree or Diploma in Business

Real Estate knowledge

Other disciplines welcome

Job description

Executive, Customer Resolutions & Compliance

PropNex Realty Pte Ltd

Responsibilities

• Provide general compliance advice on property related matters to our salespersons.
• Represent the Company on the claims matters in Small Claims Tribunals (SCT).
• Attend Mediation sessions to resolve commission disputes.
• Manage Anti Money Laundering (AML) enquiries, audit check and follow up.
• Manage the enquiries and feedback from our salespersons and clients.
• Attend to our salespersons and clients walk in and phone calls.
• Draft legal documents.
• Perform any other ad hoc assignments as and when assigned in support of the department.

Requirements

• Degree / Diploma in Business, Real Estate or any related discipline. Candidates with qualifications in other disciplines are also welcome to apply.
• Prior experience in managing complaints and disputes resolution, legal support, customer service in the real estate industry will be an advantage.
• Fresh graduates with a keen interest in compliance and dispute resolution are encouraged to apply.
• Excellent communication, interpersonal and problem-solving skills with the ability to manage challenging situations professionally.
• Bilingual in both English and Chinese language as required to handle Mandarin speaking customers / salespersons.
• Able to work independently, manage multiple priorities, adapt to changing operational and business requirements in fast pace environment.

Benefits

• Conducive Work Environment
• Opportunities for Growth and Progression
• Annual Leave up to 21 days
• Festive Leave of 3 days
• Work From Home Leave up to 24 days (if applicable, based on the job nature)
• Birthday Leave and Benefit
• Medical & Insurance Benefit
• Dress Code: Smart Casual

Other Information

• Working Location: Toa Payoh (HDB Hub near Toa Payoh MRT Station)
• 5-day work week, Mondays to Fridays: 9.00am to 6.00pm

We regret that only shortlisted candidates will be notified.