Impactful Compliance & Customer Disputes Executive
PropNex Limited.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
PropNex Realty Pte Ltd is seeking an Executive for Customer Resolutions & Compliance to provide compliance guidance to our salespersons and manage disputes in Small Claims Tribunals. The role involves handling AML enquiries, mediation, and drafting legal documents, with responsibilities spanning inquiries from clients and staff.
The ideal candidate holds a Degree/Diploma in Business or Real Estate, plus strong communication and bilingual English/Chinese abilities.
Qualifications
- Degree / Diploma in Business, Real Estate or related discipline.
- Experience in managing complaints and disputes resolution, legal support, customer service in real estate a plus.
- Fresh graduates welcome.
- Excellent communication, interpersonal and problem-solving skills.
- Bilingual in English and Chinese to handle Mandarin-speaking customers/salespersons.
Responsibilities
- Provide general compliance advice to our salespersons.
- Represent the Company in Small Claims Tribunals on claims matters.
- Attend Mediation sessions to resolve commission disputes.
- Manage AML enquiries, audits and follow-ups.
- Handle enquiries/feedback from salespersons and clients.
- Attend to walk-ins and phone calls.
- Draft legal documents.
- Perform other ad hoc assignments for the department.
Skills
Education
Job description
PropNex Realty Pte Ltd is seeking an Executive for Customer Resolutions & Compliance to provide compliance guidance to our salespersons and manage disputes in Small Claims Tribunals. The role involves handling AML enquiries, mediation, and drafting legal documents, with responsibilities spanning inquiries from clients and staff.
The ideal candidate holds a Degree/Diploma in Business or Real Estate, plus strong communication and bilingual English/Chinese abilities.
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