Executive, Brand & Customer Relations

TAK Products & Services Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Weekend incentive

Grooming & Clothing Allowance

Performance Bonus

Annual Salary Increment

Central Working Location

Premium showroom environment

Job summary

TAK Products & Services Pte Ltd in Singapore is seeking an Executive, Brand & Customer Relations to be the first contact in our showroom. You will welcome visitors, deliver premium service, and coordinate with the sales team to ensure a memorable brand experience.

The role requires strong interpersonal skills, a customer-oriented attitude, and the ability to engage Mandarin-speaking clients. Weekend work and grooming standards are part of the schedule in a vibrant showroom environment.

Qualifications

• At least 1 year of experience in customer service, hospitality, luxury retail, showroom operations, or other customer-facing roles.
• Strong communication skills and a customer-oriented disposition.
• Background in cabin crew, luxury retail, showroom operations, interior design, building materials or related industries encouraged.
• Ability to communicate effectively with Mandarin-speaking clients.
• Professional, confident and well-presented with strong personal grooming.
• Willingness to work weekends/public holidays on a rotating schedule.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Welcome and engage walk-in customers, architects, interior designers, developers and corporate clients.
• Deliver a professional and personalized customer experience aligned with the company’s premium brand standards.
• Manage showroom appointments, visitor registrations and customer enquiries.
• Conduct basic product introductions and showroom walkthroughs for visitors.
• Maintain the showroom presentation, cleanliness, ambience and display readiness.
• Respond to customer enquiries via phone, emails and messaging platforms promptly.
• Coordinate with the Sales team to support follow-ups and enquiries.
• Record and track visitor data and assist in preparing customer engagement and visitor reports.
• Support branding initiatives, customer engagement activities, product launches and company events.
• Assist with other customer relations and showroom-related duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Showroom operations

Mandarin

Professional appearance

Tools

Microsoft Office

Job description

About TAK Products & Services

TAK Products & Services is a leading provider of decorative laminates and interior surfacing solutions. We are committed to delivering quality products and creating premium brand experiences for architects, interior designers, developers, corporate clients and homeowners.

We are looking for a confident, polished and service-oriented individual to join our team as Executive, Brand & Customer Relations.

This role is ideal for someone who enjoys interacting with people, creating positive customer experiences and working in a vibrant showroom environment.

Why Join Us?

• Weekend Incentive
• Grooming & Clothing Allowance
• Performance Bonus
• Annual Salary Increment
• Central Working Location
• Opportunity to work in a premium showroom and customer-facing environment

Job Responsibilities

As the first point of contact for our showroom, you will play an important role in representing the TAK brand and creating a welcoming and memorable experience for our customers.

Your responsibilities will include:

• Welcome and engage walk-in customers, architects, interior designers, developers and corporate clients.
• Deliver a professional and personalized customer experience aligned with the company’s premium brand standards.
• Manage showroom appointments, visitor registrations and customer enquiries.
• Conduct basic products introductions and showroom walkthroughs for visitors.
• Maintain the overall presentation, cleanliness, ambience and display readiness of the showroom.
• Respond to customer enquiries via phone calls, emails and messaging platforms in a timely and professional manner.
• Coordinate closely with the Sales team to support customer follow-ups and enquiries.
• Record and track visitor data and assist in preparing customer engagement and visitor reports.
• Support branding initiatives, customer engagement activities, product launches and company events.
• Assist with other customer relations and showroom-related duties as assigned.

Job Requirements

• Candidates with at least 1 year of experience in customer service, hospitality, luxury retail, showroom operations, or other customer-facing roles are preferred.
• Candidates without prior experience may also be considered if they demonstrate strong communication skills and possess a customer-oriented disposition.
• Candidates with a background in cabin crew, luxury retail, showroom operations, interior design, building materials or related industries are strongly encouraged to apply.
• Possess strong interpersonal and communications skills, with the ability to engage confidently with customers from diverse backgrounds.
• Able to communicate effectively with Mandarin-speaking clients to handle customer enquiries and provide excellent customer experience.
• Professional, confident and well-presented, with a strong sense of personal grooming.
• Service-oriented with a positive attitude and strong attention to detail.
• Able to work independently while also collaborating effectively with internal teams.
• Basic proficiency in Microsoft Office applications, including Word, Excel and PowerPoint.
• Comfortable working on weekends and public holidays based on a scheduled shift rotation.
• Able to stand for extended periods while carrying out showroom duties.

Work Schedule

• 5-day work week based on a 44-hour work schedule
• Shift schedule will include work on Saturdays and Sundays.
• Generally, employees will have one Saturday and Sunday off per month, subject to the work roster.
• Additional grooming and clothing allowances will be provided after probation.
• Weekends incentive will be applicable based on the company’s policy.

Personal Data Protection Statement

By submitting your application for this role, you consent to the collection, use and disclosure of your personal data by TAK Products & Services Pte Ltd for the purpose of processing and evaluating your job application. Your personal data will be retained for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws. TAK Products & Services Pte Ltd is committed to protecting your privacy and maintaining the confidentiality of your personal data. For more information on how we collect, use and protect your personal data, please refer to our Privacy Notice at https://tak.com.sg/about-tak/privacy-notice/. If you wish to withdraw your consent or have any questions regarding the use of your personal data, please contact us at tak.com.sg.