Executive, Brand & Customer Relations

TAK PRODUCTS & SERVICES PTE. LTD.; Singapore; In loco; SGD 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

TAK Products & Services Pte. Ltd. at Lamitak Studio seeks a polished, service-oriented individual to represent our luxury brand in a vibrant showroom. You will welcome clients, deliver premium experiences, and coordinate showroom visits, including weekends.

As the first contact, you will manage inquiries by phone, email, and messaging, work with the Sales team on follow-ups, and help maintain showroom displays. English and Mandarin skills are required, with grooming and presentation standards.

Competenze

• 2–3 years of experience in customer service or luxury showroom roles.
• Ex-cabin crew or luxury showroom experience encouraged.
• Ability to communicate with English and Mandarin customers.
• Professional appearance and strong interpersonal skills.
• Willing to work weekends and public holidays on a rotating schedule.

Mansioni

• Welcome and engage walk-in customers, designers, architects, and corporate clients
• Deliver exceptional customer service aligned with luxury brand standards
• Manage showroom appointments and visitor registrations
• Conduct basic product introductions and showroom walkthroughs
• Maintain showroom presentation and display readiness
• Handle enquiries via phone, email, and messaging platforms
• Coordinate with Sales on follow-ups
• Track visitor data and prepare engagement reports
• Support branding events, product launches, and customer engagement initiatives

Conoscenze

Customer service

Interpersonal skills

Bilingual English/Mandarin

Professional presentation

Strumenti

Microsoft Office (Excel, Word, PowerPoint)

Descrizione del lavoro

About Us

TAK Products & Services is a leading brand in decorative laminates and interior surfacing solutions. At Lamitak Studio, our flagship showroom, we curate a premium experience for architects, interior designers, developers, corporate clients, and homeowners.

Job Summary

We are seeking a polished, service-oriented individual to represent our brand and deliver customer experiences aligned with luxury retail standards. This role is ideal for candidates who enjoy a vibrant showroom environment and are comfortable working weekends.

Job Descriptions

As the first point of contact at Lamitak Studio, you will:

• Welcome and engage walk-in customers, designers, architects, and corporate clients
• Deliver exceptional customer service aligned with luxury brand standards
• Manage showroom appointments and visitor registrations
• Conduct basic product introductions and showroom walkthroughs
• Maintain showroom presentation, ambience, and display readiness
• Handle enquiries via phone, email, and messaging platforms
• Coordinate closely with Sales team on customer follow-ups
• Track visitor data and prepare engagement reports
• Support branding events, product launches, and customer engagement initiatives

Job Requirements

• 2-3 years of experience in customer service, luxury retail, hospitality, or showroom environment
• Ex-cabin crew or candidates with luxury retail/showroom experience are strongly encouraged to apply
• Mature candidates with strong grooming standards and excellent customer relations skills are welcome
• Able to communicate effectively to both English and Mandarin speaking customers
• Well-groomed, confident, and professional in presentation
• Strong interpersonal and communication skills
• Service-driven with strong attention to detail
• Basic Knowledge in Microsoft Office (Excel, Word, PowerPoint)
• Comfortable working weekends and public holidays as part of scheduled shift rotation
• This role may require standing for extended periods at the showroom
• Experience in interior design, building materials, or related industries will be an advantage

Work Schedule

• 5 day work week (Shift based on 44 hours per week)
• Required to work on both Saturday and Sunday, with generally one Saturday and one Sunday off per month.
• Additional allowance provided for grooming and clothing

By submitting your application for this role, you consent to the collection, use, and disclosure of your personal data by TAK Products & Services Pte. Ltd. for the purposes of processing your job application. We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law. We are committed to protecting your privacy and ensuring the confidentiality of your personal data. For more information on how we handle your personal data, please refer to our Privacy Policy (https://tak.com.sg/about-tak/privacy-notice/). If you wish to withdraw your consent or have any concerns about the use of your personal data, please feel free to reach out to us by writing [e-mail].