Desktop Engineer - AMK

COMBUILDER PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Experience in government or GCC envs (

IM8 familiarity

ITIL/Certifications

Job summary

COMBUILDER PTE LTD is seeking an experienced IT professional to provide Level 2/3 support for desktops, laptops and mobile devices in a Singapore-based environment. You will install and troubleshoot Windows and Microsoft 365 apps, manage endpoint platforms, and support device provisioning and asset inventory.

Strong communication and CAB process experience are required. The role involves security compliance, patching, and contributing to workplace technology projects, with documentation and

Qualifications

• Diploma or degree in IT, CS, CE or related discipline.
• Minimum 5 years experience in EUC or endpoint management.
• Hands-on with Windows and Microsoft 365, plus Intune/SCCM/AD.
• Experience in patching, security and vulnerability remediation.

Responsibilities

• Provide Level 2/3 support for desktops, laptops and devices.
• Install, configure, deploy, and troubleshoot Windows, M365, Teams, Outlook, OneDrive, SharePoint.
• Manage endpoint platforms, device encryption, MFA and compliance.
• Resolve incidents, perform root cause analysis and coordinate with vendors.
• Support device provisioning, refresh, migration, and asset inventory.
• Assist workplace tech projects, testing, rollouts and change management.
• Maintain technical docs and support audits and security requirements.

Skills

Troubleshooting

Endpoint management

Stakeholder management

CAB processes

Education

Diploma or Degree in IT/CS/CE

Tools

Windows

Microsoft 365

Intune

SCCM

Entra ID

Active Directory

Patch management

Vulnerability remediation

Job description

Key Responsibilities

• Provide Level 2/3 support for desktops, laptops, mobile devices, virtual desktops, peripherals, and connectivity issues.


• Install, configure, deploy, and troubleshoot Windows, Microsoft 365, Teams, Outlook, OneDrive, and SharePoint.


• Manage endpoint platforms, software and OS deployment, patching, endpoint protection, encryption, MFA, and device compliance.


• Resolve incidents and service requests, conduct root cause analysis, and coordinate with vendors and infrastructure teams.


• Support device provisioning, refresh, migration, decommissioning, and asset inventory management.


• Support workplace technology projects, testing, rollouts, and change management activities.


• Maintain technical documentation and reports, and support audits and security compliance requirements.

Requirements

• Diploma or Degree in IT, Computer Science, Computer Engineering, or a related discipline.


• Minimum 5 years of relevant experience in desktop engineering, End-User Computing (EUC), or endpoint management.


• Hands-on experience with Windows, Microsoft 365, and tools such as Microsoft Intune, SCCM, Microsoft Entra ID, or Active Directory.


• Experience in software and OS deployment, patch management, endpoint security, and vulnerability remediation.


• Strong troubleshooting skills across hardware, software, networking, and authentication.


• Experience in incident, problem, and change management, including Change Advisory Board (CAB) processes.


• Experience supporting device refresh programmes and migrations.


• Good communication and stakeholder management skills.

Added Advantages

• Experience in Singapore Government, Statutory Board, WOG, or GCC environments.


• Familiarity with IM8 and government cybersecurity requirements.


• Relevant ITIL, Microsoft, or CompTIA certifications.