Estate Manager, Digital Systems & Customer Care

Public Service Division; Singapore; On-site; SGD 60,000 - 86,000; Full time

Job summary

Public Service Division in Singapore seeks an Estate Manager (Housing Eligibility Planning) to develop and enhance IT systems and e-services that support efficient flat purchase processes. You may rotate into a customer relations role, handling HDB transactions, credit assessments and financial counselling, with day-to-day interactions with applicants, residents, solicitors and relevant agencies.

Analytical, organised team players with a customer-service mindset are ideal; the position offers a

Qualifications

• Analytical and organised mindset; strong interpersonal and customer-service skills.

Responsibilities

• Develop, administer, and review IT systems and e-services to support operational efficiency and customer service excellence.
• Plan, formulate, and implement new business IT solutions; enhance portal and systems for new/revised policies and digital initiatives.
• Rotate into a customer relations manager role to handle HDB flat transactions, credit assessments, and financial counselling; interact with applicants, residents, solicitors and agencies.

Job description

Public Service Division in Singapore seeks an Estate Manager (Housing Eligibility Planning) to develop and enhance IT systems and e-services that support efficient flat purchase processes. You may rotate into a customer relations role, handling HDB transactions, credit assessments and financial counselling, with day-to-day interactions with applicants, residents, solicitors and relevant agencies.

Analytical, organised team players with a customer-service mindset are ideal; the position offers a