Estate Manager (Housing Eligibility Planning)

Housing and Development Board; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

1+1 year contract

Job summary

Housing and Development Board is seeking an Estate Manager (Housing Eligibility Planning) to develop and enhance IT systems and e-services supporting flat purchase processes in Singapore.

You may rotate into a customer relations role, handling HDB flat transactions, credit assessments, and financial counselling, with a focus on analytical, organized teamwork and customer-service mindset.

Qualifications

• Strong analytical and organisational skills to develop IT systems for housing processes.
• Experience in project management and stakeholder coordination.
• Customer-service oriented with ability to engage applicants/residents.

Responsibilities

• Develop, administer, and review IT systems and e-services for flat purchase processes.
• Plan and implement new IT solutions to support digital initiatives.
• Possible rotation to customer relations, handling transactions and credit assessments.

Skills

Analytical thinking

Organizational skills

Project management

Customer service mindset

Job description

What the role is:

As an Estate Manager (Housing Eligibility Planning), you will develop and enhance IT systems and e-services to support operational efficiency and digital initiatives for flat purchase processes. You may also rotate into a customer relations role, handling HDB flat transactions, credit assessments, and financial counselling. We are looking for an analytical, organised team player with strong interpersonal skills and a customer-service mindset.

What you will be working on:

Your responsibilities include developing, administering, and reviewing systems and e-services, to support operational efficiency and drive customer service excellence. You will be involved in planning, formulating, and implementing new business IT solutions, as well as enhancing the existing portal and systems, to support the implementation of new/ revised policies, digital initiatives and streamlined flat purchase processes and procedures.

During your employment, you may also be rotated to take on the role of a customer relations manager, to deliver quality services to applicants and residents of HDB flats. During then, you will be involved in the administration and processing of the sale or resale transactions of HDB flats; or conduct credit assessment, financial counselling, and assessment of re-housing benefits. Your duties will include the day-to-day interaction with applicants/residents, solicitors and relevant agencies.

What we are looking for:

You should possess critical thinking and analytical skills, have good organisational and project management skills, and be a good team player with excellent interpersonal skills. You should also possess a customer-service mindset and the ability to establish rapport with people at all levels.

Successful candidates will be offered a 1+1 year contract.

About Housing and Development Board

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home.Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation’s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.