Estate Manager (Housing Eligibility Planning)

Housing & Development Board; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Housing & Development Board in Singapore is seeking an Estate Manager (Housing Eligibility Planning) to develop and enhance IT systems and e-services for flat purchase processes, driving operational efficiency and digital initiatives.

You may rotate into a customer relations role handling HDB flat transactions,credit assessments, and financial counselling, while collaborating with applicants, residents, solicitors and agencies to deliver quality services.

Qualifications

• Analytical thinking and structured approach to planning and problem solving.
• Strong organisational and project management skills to handle IT/system initiatives.
• A customer-service mindset with ability to engage with applicants and residents.

Responsibilities

• Develop, administer and review IT systems and e-services to support operational efficiency and digital initiatives for flat purchase processes.
• Plan, formulate and implement new IT solutions and enhance the portal and systems to support policy changes and streamlined processes.
• Potential rotation into a customer relations manager role handling HDB flat transactions, credit assessments and financial counselling, coordinating with applicants, residents, solicitors and agencies.

Skills

Analytical thinking

Organised

Customer-service mindset

Job description

[What the role is]
As an Estate Manager (Housing Eligibility Planning), you will develop and enhance IT systems and e-services to support operational efficiency and digital initiatives for flat purchase processes. You may also rotate into a customer relations role, handling HDB flat transactions, credit assessments, and financial counselling. We are looking for an analytical, organised team player with strong interpersonal skills and a customer-service mindset.
[What you will be working on]
Your responsibilities include developing, administering, and reviewing systems and e-services, to support operational efficiency and drive customer service excellence. You will be involved in planning, formulating, and implementing new business IT solutions, as well as enhancing the existing portal and systems, to support the implementation of new/ revised policies, digital initiatives and streamlined flat purchase processes and procedures.
During your employment, you may also be rotated to take on the role of a customer relations manager, to deliver quality services to applicants and residents of HDB flats. During then, you will be involved in the administration and processing of the sale or resale transactions of HDB flats; or conduct credit assessment, financial counselling, and assessment of re-housing benefits. Your duties will include the day-to-day interaction with applicants/residents, solicitors and relevant agencies.
[What we are looking for]
You should possess critical thinking and analytical skills, have good organisational and project management skills, and be a good team player with excellent interpersonal skills. You should also possess a customer-service mindset and the ability to establish rapport with people at all levels.
Successful candidates will be offered a 1+1 year contract.