Estate Manager (Housing Eligibility Planning)

HDB Housing & Development Board; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HDB Housing & Development Board is seeking an Estate Manager (Housing Eligibility Planning) to develop and enhance IT systems and e-services supporting flat purchase processes.

You may rotate into customer relations, handling flat transactions, credit assessments, and financial counselling, with a focus on service excellence and stakeholder engagement.

The role offers a 1+1 year contract and opportunities to contribute to digital initiatives across the public housing sector.

Qualifications

• Strong analytical and planning skills.
• Excellent interpersonal and customer-service mindset.
• Ability to work in a cross-functional team.

Responsibilities

• Develop, administer, and review IT systems and e-services to support operational efficiency.
• Plan, formulate, and implement new IT solutions and enhance portals and systems for policies and digital initiatives.
• Rotate to a customer relations role to handle HDB flat transactions, credit assessment and financial counselling.
• Interact daily with applicants, residents, solicitors and relevant agencies.

Skills

Analytical thinking

Organisational skills

Interpersonal skills

Customer-service mindset

Job description

[What the role is]

As an Estate Manager (Housing Eligibility Planning), you will develop and enhance IT systems and e-services to support operational efficiency and digital initiatives for flat purchase processes. You may also rotate into a customer relations role, handling HDB flat transactions, credit assessments, and financial counselling. We are looking for an analytical, organised team player with strong interpersonal skills and a customer-service mindset.

[What you will be working on]

Your responsibilities include developing, administering, and reviewing systems and e-services, to support operational efficiency and drive customer service excellence. You will be involved in planning, formulating, and implementing new business IT solutions, as well as enhancing the existing portal and systems, to support the implementation of new/ revised policies, digital initiatives and streamlined flat purchase processes and procedures. During your employment, you may also be rotated to take on the role of a customer relations manager, to deliver quality services to applicants and residents of HDB flats. During then, you will be involved in the administration and processing of the sale or resale transactions of HDB flats; or conduct credit assessment, financial counselling, and assessment of re-housing benefits. Your duties will include the day-to-day interaction with applicants/residents, solicitors and relevant agencies.

[What we are looking for]

You should possess critical thinking and analytical skills, have good organisational and project management skills, and be a good team player with excellent interpersonal skills. You should also possess a customer-service mindset and the ability to establish rapport with people at all levels. Successful candidates will be offered a 1+1 year contract. http://jobs.careers.gov.sg

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.