(Entry Level) Temp Admin (handle email/phone call)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a candidate to join their Contact Centre team. The role involves attending to customer enquiries via phone and email while ensuring timely follow-up and accurate documentation in the CRM system. Applicants should possess a minimum of 'A' Levels or a Diploma, with strong interpersonal and communication skills necessary for success. This position offers a completion bonus and a six-month contract duration.

Benefits

Completion bonus of 0.5 months

Qualifications

• Candidates must have good interpersonal and communication skills.
• Minimum requirement is 'A' Levels or a Diploma.

Responsibilities

• Attend to enquiries and requests from phone calls/emails.
• Update customer interaction information in CRM.
• Ensure timely follow-up with customers.
• Prepare service requests accurately.
• Work closely with stakeholders on service requests.
• Deliver service requests per stipulated standards.

Skills

Good interpersonal skills

Effective communication

Education

Min 'A' Levels or Diploma holder

Job description

• Location: near to MRT Eunos
• Working Hours:Mon to Fri, 9am to 6pm
• Contract Duration:6 Months
• Completion Bonus : 0.5 Months
  

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Min ’A’ Levels or Diploma holder
• Good interpersonal and communication skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)