($3.4K) Inside Sales Support Executive (Novena)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

PERSOL Singapore Pte Ltd is hiring a Customer Account Specialist for our Singapore office, reporting to the Senior Worldwide Customer Service Manager. This role requires a highly motivated, energetic, and resourceful person who will assist the sales team by managing customer inquiries and ensuring smooth sales operations. Hours: Mon–Fri, 8am–5pm; Location: Novena MRT.

Contract to perm. You will work closely with regional sales teams, handle quotes and orders, coordinate with planning, finance,

Qualifications

• Proficient in Microsoft Office (Excel, Word, Outlook).
• Familiar with Oracle; order entry experience is a plus.
• Customer-service oriented and a good team player.

Responsibilities

• Collaborate with Regional Sales Managers to resolve customer requests promptly.
• Support Sales by fielding inquiries and coordinating with departments to address concerns.
• Follow up quotes, ensure pricing accuracy, process orders, and manage customer accounts.

Skills

Microsoft Office

Oracle

CRM software

Customer service mindset

Tools

Oracle ERP

CRM systems

Job description

Job Details:

• Working hours : Monday – Friday 8am – 5pm
• Location: Novena MRT
• contract to perm

We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.
• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.
• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.
• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.
• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.
• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.
• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.
• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.
• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.
• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.
• Co-ordinate shipment with logistics team and handle any shipment related issues.
• Following up with product marketing and quality team with any reported issues
• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Proficient in Microsoft Office (Excel, Word, Outlook)
• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems
• Customer service-oriented ability, able to work well in a team and be a good team player.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 EA Registration No. R23117223 (Poh Siew Ling)