($3.4K) Supply Chain / Order Management Executive (Novena)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is hiring a Customer Account Specialist in our Singapore office, reporting to the Senior Worldwide Customer Service Manager.

The role requires a proactive, energetic, and resourceful individual to support the sales team by handling customer inquiries, providing information, and ensuring smooth sales operations. Key responsibilities include collaborating with Regional Sales Managers, processing orders, coordinating with planning and logistics, handling returns, credits,

Qualifications

• Experience in handling customer inquiries and processing orders.
• Strong teamwork and communication skills.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Work with Regional Sales Managers to address customer requests and meet timelines.
• Support Sales by fielding inquiries, coordinating with departments, and maximizing satisfaction.
• Follow up on quotes, ensure pricing accuracy, process orders, and manage customer accounts.

Skills

Customer service orientation

Team player

Tools

Microsoft Office

Oracle

CRM software

Job description

Job Details:

• Working hours : Monday – Friday 8am – 5pm
• Location: Novena MRT
• contract to perm

We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.
• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.
• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.
• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.
• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.
• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.
• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.
• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.
• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.
• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.
• Co-ordinate shipment with logistics team and handle any shipment related issues.
• Following up with product marketing and quality team with any reported issues
• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Proficient in Microsoft Office (Excel, Word, Outlook)
• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems
• Customer service-oriented ability, able to work well in a team and be a good team player.

We regret to inform that only shortlisted candidates will be notified.