(ENTRY LEVEL) Order Management Support Executive (Novena)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a motivated Customer Account Specialist in Singapore. This position involves assisting the sales team by managing customer inquiries and ensuring smooth sales operations.

Key responsibilities include order management, collaboration with sales and planning teams, and resolving customer issues efficiently.

The role offers a 1-year contract with potential for conversion, and the working hours are Monday to Friday from 8 am to 5 pm.

Qualifications

• Proficient in Microsoft Office applications.
• Customer service-oriented with team collaboration skills.
• Familiarity with order entry and CRM systems preferred.

Responsibilities

• Assist the sales team by managing customer inquiries.
• Work closely with Regional Sales Managers to solve problems.
• Handle customer expedite requests and complaints.
• Manage full lifecycle of orders and customer accounts.

Skills

Microsoft Office (Excel, Word, Outlook)

Customer service-oriented

Team player

Familiarity with Oracle

Proficiency in CRM software

Job description

We are hiring a Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position requires a highly motivated, energetic, and resourceful person who is willing to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Details

• Working hours: Monday – Friday 8am – 5pm (comfortable to work from 7am-4pm, if required to attend meeting with overseas colleagues)
• Location: Novena MRT
• Contract: 1 yr (potential for conversion)

Job Scope

• Work closely with Regional Sales Managers to solve problems and find solutions to meet customers' requests in a timely manner.
• Support the Sales team by fielding customer requests and working with necessary departments to address customers' concerns and maximize satisfaction.
• Assist the sales team by following up on quotes, ensuring pricing is set up, processing orders, and managing customer accounts to ensure a seamless sales process.
• Liaise with demand planning team to get updated customer forecasts and follow up with customers on the left to book and working with sales to update the forecast whenever needed.
• Interface with customers, distributors, and other related third parties to handle a variety of customer service functions.
• Responsible for full lifecycle of orders, including handling customer expedite requests, complaints, escalation, special or unique demand requirements and following up on all issues.
• Order management to determine the status of sales orders, delivery schedules, verify product pricing, coordinate schedule changes, and maintain records of sales order acknowledgements.
• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.
• Co‑ordinating RMA’s, working with customers, Quality team, Sales, and logistics.
• Work with finance team on credit hold issues, follow up with payment, release orders and other related issues.
• Co‑ordinate shipment with logistics team and handle any shipment related issues.
• Follow up with product marketing and quality team with any reported issues.
• Perform additional duties, other tasks as delegated by superiors and projects as assigned. Also, work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.).

Job Requirements

• Proficient in Microsoft Office (Excel, Word, Outlook).
• Familiarity with Oracle is a plus, as tasks require order entry using Oracle. Proficiency in CRM software and related systems.
• Customer service‑oriented ability, able to work well in a team and be a good team player.