NOC Engineer

GOLDTECH RESOURCES PTE LTD; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

GOLDTECH RESOURCES PTE LTD in Singapore is seeking a proactive Network Operations Center (NOC) Engineer to monitor and support enterprise IT services in a 24/7 environment. You will be the first point of contact for users, ensuring timely response, incident resolution, and service requests across network and IT systems.

This role requires strong customer focus, attention to detail, and the ability to manage multiple support channels while upholding high service standards.

Qualifications

• Basic knowledge of networking concepts (LAN, WAN, WLAN).
• Exposure to IT environments including cloud, security, or collaboration tools is an advantage
• Familiarity with IT service management practices (ITIL)
• ITIL Foundation certification required

Responsibilities

• Monitor system alerts and respond to incidents, service requests, and user queries across multiple channels (calls, tickets, email, chat).
• Provide timely updates to users on ticket status and resolution progress; deliver first-level support using procedures and knowledge base.
• Collaborate with internal teams and resolver groups to ensure timely issue resolution; escalate complex issues as needed.
• Identify gaps in processes and contribute to knowledge base updates and documentation.

Skills

Networking basics

Customer service

Communication skills

Troubleshooting mindset

Tools

ITSM tools

Job description

Job Overview

We are seeking a proactive Network Operations Center (NOC)Engineer to support and monitor enterprise IT services in a 24/7 environment. This role serves as the first point of contact for users, ensuring timely response, incident resolution, and service request handling across network and IT systems.

The ideal candidate is customer-focused, detail-oriented, and able to manage multiple support channels while maintaining high service standards.

Key Responsibilities

Monitoring & Incident Handling

• Monitor system alerts and respond to incidents, service requests, and user queries across multiple channels (calls, tickets, email, chat)
• Perform initial diagnosis and troubleshooting to resolve issues or elevate when required
• Ensure incidents are logged, tracked, and resolved within agreed service levels

User Support & Communication

• Provide timely updates to users on ticket status and resolution progress
• Deliver effective first-level support using established procedures and knowledge base
• Maintain clear and professional communication with users and stakeholders

Collaboration & Escalation

• Work closely with internal teams and resolver groups to ensure timely issue resolution
• Escalate complex or critical issues appropriately based on defined guidelines

Process & Service Improvement

• Identify gaps in existing processes and recommend improvements
• Contribute to knowledge base updates and documentation where needed

Requirements

Technical & Functional Skills

• Basic knowledge of networking concepts (LAN, WAN, WLAN)
• Exposure to IT environments including cloud, security, or collaboration tools is an advantage
• Familiarity with IT service management practices (ITIL)

Experience

• Prior experience in IT support, service desk, or NOC environment preferred
• Experience handling tickets, incidents, or customer support requests

Certifications

• ITIL Foundation certification required
• CompTIA A+ or equivalent is an advantage

Soft Skills

• Strong communication and customer service skills
• Ability to work in a structured and process-driven environment
• Good problem-solving and troubleshooting mindset
• Able to work on rotating shifts (24/7 support environment)