Network Engineer L2

XCELLINK PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Benefits offered by this job

Shift Allowance

Performance Bonus

Job summary

XCELLINK PTE. LTD. is seeking a Network Engineer L2 to monitor and manage network and UPS systems at Woodlands Checkpoint, with potential rotation to Tuas checkpoint.

The role emphasizes incident response, maintenance, and documentation, requiring a Diploma in IT and at least 1 year of L2 experience. CCNA certification would be a strong plus. The position is on-site, with shift work and collaboration across teams.

Qualifications

• Minimum Diploma in IT.
• 1 year of experience as a Network Engineer L2.
• CCNA certification will be an added advantage.

Responsibilities

• Monitor and manage network infrastructure and UPS systems.
• Real-time network monitoring and respond to alerts and incidents.
• Troubleshoot Level 2 network issues within SLA timelines.
• Escalate complex issues when required.
• Maintain incident records and prepare reports.
• Execute preventive and corrective maintenance on network/UPS.

Skills

Team player

Communication skills

Shift coordination

On-site readiness

Education

Diploma in IT

CCNA certification (advantage)

Job description

Description

As a Network Engineer L2, you will be responsible for the following :-

• Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability.
• Perform real-time network monitoring and respond promptly to alerts and incidents.
• Troubleshoot and resolve Level 2 network issues within established SLA timelines.
• Escalate complex issues to relevant teams or vendors when required.
• Track, document, and maintain incident records through the ticketing system.
• Prepare incident reports and support post-incident reviews.
• Execute scheduled preventive maintenance activities on network and UPS infrastructure.
• Perform corrective maintenance to restore services and minimize downtime.
• Coordinate with vendors and internal stakeholders during maintenance activities.
• Maintain accurate maintenance records and prepare monthly preventive maintenance reports.
• Provide support for network configuration, implementation, and optimization activities.
• Execute approved network changes in accordance with change management procedures.
• Validate and document configuration changes to ensure compliance and operational stability.
• Assist in network upgrades, migrations, and deployment projects.
• Prepare and submit monthly SLA performance reports.
• Generate monthly network performance and availability reports.
• Produce monthly incident management reports and trend analysis.
• Maintain up-to-date network documentation, inventory records, and operational procedures.

The Network Engineer (L2) will support and maintain the following infrastructure:

• Routers
• Switches
• Firewalls
• IPS (Intrusion Prevention Systems)
• IDS (Intrusion Detection Systems)
• NAC (Network Access Control) Systems
• Load Balancers
• Wireless Infrastructure
• Media Converters
• UPS (Uninterruptible Power Supply) Systems
• Other related network devices and components

Requirements

• Minimum Diploma in IT and has fundamental knowledge in Network.
• 1 year of experience as a Network Engineer L2
• Candidates with a CCNA certification will have an added advantage.

• A strong team player with the ability to collaborate and willingness to support others.
• Have strong communications skills and ability to resolve issues or inquiries effectively.
• Able to work rotational shifts:1st Shift (08:00 - 20:00 hours) & 2nd Shift (20:00 - 08:00 hours).
• Successful applicants for this position should be ready to work primarily atWoodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.

Benefits

• Shift Allowance
• Performance Bonus