Enterprise SaaS Customer Success Manager

AIRSQUIRE PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work environment

Direct exposure to C-suite

Job summary

Airsquire PTE. LTD. is seeking a Customer Success Manager to drive client satisfaction, adoption, retention, and lifetime value across enterprise accounts.

You will bridge Airsquire’s 360° AI platform with client workflows, ensuring clients derive maximum value from our technology. We welcome candidates from B2B SaaS, account management, commercial, or technical support backgrounds who are passionate about tech adoption, consultative relationships, and measurable outcomes.

Qualifications

• Diploma or Bachelor's Degree in Business, Communications, Information Technology, AEC, or related field.
• 2–4 years in Customer Success, Account Management, or B2B SaaS implementation.
• AEC exposure is a bonus; not required.
• Excellent written and verbal English communication.
• Comfort mapping business processes and using CRM/analytics tools to track account health.
• Challenger mindset; highly organized and self-motivated.

Responsibilities

• Lead end-to-end onboarding for enterprise accounts, coordinating onboarding and time-to-value.
• Conduct remote and on-site training sessions; create onboarding guides and case studies.
• Monitor usage data to evaluate account health and retention strategies.
• Identify opportunities for upsell and renewals; manage renewal cycles.
• Gather structured user feedback; work with Product Management to influence roadmap.
• Track KPIs and improve customer journey touchpoints; elevate customer experience.
• Handle inquiries and escalations; coordinate with engineering to meet SLAs.

Skills

Communication

Empathy

Tech-Savvy

Analytical

CRM Tools

Challenger Mindset

Education

Business/IT/AEC degree

Tools

HubSpot

Pipedrive

Mixpanel

Job description

Airsquire PTE. LTD. is seeking a Customer Success Manager to drive client satisfaction, adoption, retention, and lifetime value across enterprise accounts.

You will bridge Airsquire’s 360° AI platform with client workflows, ensuring clients derive maximum value from our technology. We welcome candidates from B2B SaaS, account management, commercial, or technical support backgrounds who are passionate about tech adoption, consultative relationships, and measurable outcomes.