Customer Success Manager

THOMSON REUTERS CORPORATION PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

THOMSON REUTERS CORPORATION PTE. LTD. is seeking a Customer Success Manager to drive customer engagement and maximize product usage.

You will serve as the primary liaison, guiding new customers through onboarding and helping them achieve their objectives to derive maximum value from our solutions. You will cultivate relationships with key stakeholders, design success plans, analyze usage data to boost adoption, and collaborate with Sales, Marketing, and Product to align initiatives with business

Qualifications

• Bachelor's degree or equivalent.
• 3–5 years of relevant work experience.
• Interest in learning about new technology and software (AI-based products).

Responsibilities

• Cultivate and sustain strong relationships with customer account stakeholders.
• Design and implement customer success plans tailored to customer goals.
• Guide new customers through onboarding for a smooth transition and quick time to value.
• Analyze customer usage patterns to identify adoption barriers and drive engagement.
• Collaborate with sales to manage renewals and identify upsell opportunities.
• Act as a customer advocate and gather feedback to inform product marketing strategies.
• Partner with sales, marketing, and product to align initiatives with business goals.

Skills

Relationship building

Customer onboarding

Data analysis

Cross-functional teamwork

Education

Bachelor's Degree in Law or Business

Job description

The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers.

This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments.

About the Role

In this opportunity as a Customer Success Manager , you will:

• Cultivate and sustain strong relationships with customer account stakeholders.
• Design and implement customer success plans tailored to each customer's specific goals and objectives.
• Guide new customers through the onboarding process, ensuring a smooth transition and rapid time to value (TTV).
• Analyze customer usage patterns to identify adoption barriers and develop strategies to increase product engagement.
• Collaborate with the sales team to manage renewals and identify upselling and cross-selling opportunities.
• Act as a customer advocate, gathering feedback to inform product development and marketing strategies.
• Partner with sales, marketing, and product teams to align customer success initiatives with business goals.

About You

You're a fit for the role of Customer Success Manager if you have the following:

• Bachelor's Degree in preferably Law or Business (or equivalent)
• Minimum 3-5 years of relevant work experience
• Interest in learning about new technology and software - we offer a suite of cutting-edge A.I.-based software products;
• Positive attitude and problem-solving skills;
• Ability to work on cross-functional teams and to contribute to broader outcomes-particularly ones focused on positive customer experiences.