Strategic Customer Success Manager for AI Solutions

THOMSON REUTERS CORPORATION PTE. LTD.

Singapore

On-site

SGD 70,000 - 110,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

THOMSON REUTERS CORPORATION PTE. LTD. is seeking a Customer Success Manager to drive customer engagement and maximize product usage.

You will serve as the primary liaison, guiding new customers through onboarding and helping them achieve their objectives to derive maximum value from our solutions. You will cultivate relationships with key stakeholders, design success plans, analyze usage data to boost adoption, and collaborate with Sales, Marketing, and Product to align initiatives with business

Qualifications

Bachelor's degree or equivalent.
3–5 years of relevant work experience.
Interest in learning about new technology and software (AI-based products).

Responsibilities

Cultivate and sustain strong relationships with customer account stakeholders.
Design and implement customer success plans tailored to customer goals.
Guide new customers through onboarding for a smooth transition and quick time to value.
Analyze customer usage patterns to identify adoption barriers and drive engagement.
Collaborate with sales to manage renewals and identify upsell opportunities.
Act as a customer advocate and gather feedback to inform product marketing strategies.
Partner with sales, marketing, and product to align initiatives with business goals.